All I'm going to say is make sure your mileage and fuel is correct on your contract. This woman (Cheryl) put on the contract that the mileage was 2470, when it was really 2484. When i returned the truck it was at 2489. For some reason when taking the picture, only the 84 showed and not the 24 in front of it. So now I'm being charged for 20 miles when I literally drove less than 5 miles for the entire use: Uhaul to Destination 1.9 miles Destination to Home 1.4 miles Home to Uhaul 0 6 miles BUT I'M BEING CHARGED FOR 20 MILES!! Next issue: My pickup time was 9:30am... I got there a little early, Cheryl was helping another customer, when she began to help me she realized the keys weren't there. She called an employee and he had taken the keys home on accident so I had to wait for him to bring the keys back because there were no more trucks that I could use. I had scheduled a person from Taskrabbit to meet me at the Destination at 10am so I had to attempt to change the schedule with him because I had to wait for keys. The employee finalize showed up around 10am. Luckily my Destination was about 2 miles so I ended up not being too late. Still this was an inconvenience. It just seems that the first thing you would do as a business is make sure you were prepared for the next day, but I understand that everyday isn't perfect. I was also charged for furniture pads that I didn't receive, but I contacted customer service and was refunded. MAKE SURE YOU DO THE ONLINE CHECK IN YOURSELF AND SUBMIT BEFORE YOU LEAVE THE PREMISES. TAKE PICTURES OF EVERYTHING!! I will NEVER use this particular location again because when I asked Cheryl about the online check in, she told me that I didn't have to do it because SHE HAD DONE IT ALREADY. Because I was already late, I trusted her and just said Ok and left. THAT WAS THE DUMBEST THING I COULD'VE DONE!! I'M MAD AT MYSELF BECAUSE I KNOW BETTER!!MELANIE S.
Your MailBox Direct LA
(U-Haul Neighborhood Dealer)
One-Way and In-Town® Rentals in Los Angeles, CA 90043
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Isaiah was very friendly and helpfulBRANDON M.
Customer service is A1Ruby H.
12 days ago, I returned a rental VAN CLEANED & FULL OF GAS. After only going 3 (THREE) miles, I was STILL CHARGED FOR 2 (TWO) GALLONS OF GASOLINE. Having taken pictures of the ODOMETER & GAS GAUGE before and after my usage, I returned to this location to show them their mistake. The person at the front desk looked at my evidence and agreed with me. She also assured me that she would fix the problem and refund the difference back to my card! It has been almost 2 (TWO) weeks and nothing has transpired. Obviously, I am going to ESCALATE this matter to CORPORATE & my CREDIT CARD ISSUER. If they treat me this way with ACTUAL PROOF, how do you think they will treat you without it. MAKE SURE YOU DOCUMENT EVERYTHING WHEN YOU RENT FROM THIS LOCATION!Lawrence D.
Make sure vehicles have at least a quarter tank of gas in it when you expect customers to return it with that much. The truck was on empty when I got it.Brandon T.