I was very satisfied with location and their customer service. I’ll definitely be returning soon.
MADELINE C
Your MailBox Direct LA
(U-Haul Neighborhood Dealer)
Services at this Location:
One-Way and In-Town® Rentals in Los Angeles, CA 90043
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Customer Reviews
- 4.0 Average Customer Rating
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Since the online information for Truck Share said I could pick up the vehicle at any time I arrived about 45 minutes early. The instructions to get the key said I had to go into the store to the counter to get the key. Unfortunately that U-Haul location is not open on Sundays and there was no external box to get the key. My scheduled pick-up time was 12 noon. Someone did arrive around 11:50 am. I did call U-Haul customer service for some help, but I was on hold waiting for an agent for a while. The agent told me to look for a box to retrieve the key and when I didn’t find one I was transferred to Truck Share. I was on hold for a while, and before I could speak to someone, a guy showed up at the U-Haul location to give me the key. The online info indicating that a vehicle can be piked up any time needs to be revised. The truck share drop off procedures are two time consuming, and I will probably use the counter in the future
Myrna PFriendly people with a clean U-Haul and Great customer service I had a awesome experience I’ll be renting from them every time I need a U-Haul
Davon LRented a 15’ truck for 24 hours. The lady took my drivers license and credit card. She walked me outside and pointed at the truck in a tight back alley. No instructions or anything. It took forever just to get out of where it was parked and my wife had to guide me in the blind spots. Next thing I noticed was the gas tank was low with only 40 miles left and the lock for the trunk didn’t work. I couldn’t even load the truck the day of because I didn’t want all my belongings to get stolen. I returned the car early the next day and received a receipt via email. They charged me for a 18 gallons of gas, a gas filling fee and claimed I drove 97 miles! I calculated my miles driven and it was less than 24 miles total. My bill went from $85 to $360! This place tried scamming me! Don’t go here.
kevin dChecked my rental in an hour after I returned it, causing me to be charged for an extra day. Poor service in general.
Nolan B