12 days ago, I returned a rental VAN CLEANED & FULL OF GAS. After only going 3 (THREE) miles, I was STILL CHARGED FOR 2 (TWO) GALLONS OF GASOLINE. Having taken pictures of the ODOMETER & GAS GAUGE before and after my usage, I returned to this location to show them their mistake. The person at the front desk looked at my evidence and agreed with me. She also assured me that she would fix the problem and refund the difference back to my card! It has been almost 2 (TWO) weeks and nothing has transpired. Obviously, I am going to ESCALATE this matter to CORPORATE & my CREDIT CARD ISSUER. If they treat me this way with ACTUAL PROOF, how do you think they will treat you without it. MAKE SURE YOU DOCUMENT EVERYTHING WHEN YOU RENT FROM THIS LOCATION!Lawrence D.
Your MailBox Direct LA
(U-Haul Neighborhood Dealer)
One-Way and In-Town® Rentals in Los Angeles, CA 90043
U-Haul has the largest selection of in-town and one-way trucks and trailers available in your area. U-Haul offers an easy moving process when you rent a truck or trailer, which include: cargo and enclosed trailers, utility trailers, car trailers and motorcycle trailers. Combine your moving efforts by renting a truck and a trailer from U-Haul today.
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- 3.5 Average Customer Rating
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Make sure vehicles have at least a quarter tank of gas in it when you expect customers to return it with that much. The truck was on empty when I got it.Brandon T.
You don't need to improve!arthur D.
Your service is good I will recommend peopleLINDA S.
The people working at this location we're very helpful and nice. But, I had made a reservation to pick up from another location much closer to my house, and the morning of they called and said they didn't have the truck I reserved. So I had to go out of my way, spend more money on two ubers, and put a significant more amount of miles on the truck. Ultimately, I had to spend more money because of a mistake made on U-Haul's end, I'd like some sort of refund or discount.Kaia K.