1. Overall an average location: the rental was completed and the final bill settled fairly, but the handover and the truck's preparation let it down. At handover the facility operator initially could not understand English and tried to use a mystery third party person as the official U-Haul representative at this facility. This was reported to the regional scheduling office, which helped us facilitate this process. The truck's preparation was incomplete, because the rented utility dolly was not in the box at handover and the truck carried damage on all of its panels, including its heavy rear bumper. The facility did not account for this damage on the pickup paperwork. 2. The equipment was not clean and well maintained: the front window had not been cleaned, the check engine light stayed on for the whole rental, a fuel cap warning showed as well, and there was a fuel smell in the cab. We could clean the windshield with the wipers and washer fluid, but not the other, more truck function specific problems. The mileage was hard to find on the dash, but we felt it was fairly accounted for by the facility in the 10 miles charged. 3. We would recommend this location to a friend: the people worked hard for us and the final mission was a success.
Martin W
La Morenita Tortilleria
(U-Haul Neighborhood Dealer)
Services at this Location:
One-Way and In-Town® Rentals in Los Banos, CA 93635
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Jennifer RThere was no gas in my uhaul. The gas light turned on as soon as I got in.
Melissa LAll services are up to par and exceeds all expectations on renting a u-haul! Greatly appreciated!!
rose oNothing is very good
Maria M