No space to park the trailer. Only one spot available at a 45 degree angle, so we had to pull back out of the one-way drive. The lot isn’t level and they don’t have wheel blocks unless you specifically go inside to ask. Staff not all that helpful
Michael M
Broadway Storage
(U-Haul Neighborhood Dealer)
Services at this Location:
One-Way and In-Town® Rentals in Louisville, KY 40202
U-Haul has the largest selection of in-town and one-way trucks and trailers available in your area. U-Haul offers an easy moving process when you rent a truck or trailer, which include: cargo and enclosed trailers, utility trailers, car trailers and motorcycle trailers. Combine your moving efforts by renting a truck and a trailer from U-Haul today.
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Customer Reviews
- 3.5 Average Customer Rating
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Inside of facility very p[oor on presentation. The owner/manager that rented to me tried to tell me that they didnt have the truck I reserved. He tried to charge me more for a bigger truck. There were three of them on the lot. He finally agreed. At rental return, I dropped the truck at 6PM same day. Had it three hours. Placed four miles on it and put two gallons of fuel in it. He charged me for 3 gallons of fuel and said he does not make money on fuel. There is no way this truck used 5 gallons of fuel for 4 miles of usage. He is dishonest. Told me the truck was back out and there is nothing he can do about it. This is as dishonest as you can get. I expect a call from U-Haul and an adjustment to my invoice. This is scamming the customer.
WILLIAM MThe key wasn’t in the key box they closed 3 hours early and wouldn’t answer the phone the location is a mess
stephany pThe guy lied when I returned the equipment and said I went over miles when I did not. I actually took pictures. The Van was wrecked badly and the inside was super dirty and smelled as if the previous person was transporting bodies. 10 out 10 would NEVER recommend and moving forward I will be renting my moving needs from budget!
CANDISE MThe self check in process is a nightmare. There is virtually no security, so I was returning a Uhaul alone downtown at night as a woman. Being approached by random people & simultaneously trying to fulfill the picture requirement so I could return it and leave. Someone is going to get hurt returning a uhaul here. Worst Uhaul I have ever rented.
Carson H