STEER CLEAR!! Rude customer service, very unprofessional when conducting business, not timely when picking up your U-Haul truck (will deal with customers before you even after you tell them you have a reservation and put you to the side), need to have no contact pick up (has the option to do that but you’ll be dealing with the rude representative once you get there). Be ready to wait close to an hour to get your keys even though you had made a reservation for a truck. When you tell them to speed up the process because you only have the truck reserved for a certain amount of time they’ll proceed to tell you to “do it yourself then”. To top it off once I got the keys I went to start it and the truck came with 1/8 of gas in the tank and a not so clean cargo area in the back. 0/5 would not recommend this place- BP gas station 10600 Shelbyville Rd Louisville, KY 40223 STEER CLEAR!!
PATRICK S
BP Shelbyville Rd
(U-Haul Neighborhood Dealer)
Services at this Location:
One-Way and In-Town® Rentals in Louisville, KY 40223
U-Haul has the largest selection of in-town and one-way trucks and trailers available in your area. U-Haul offers an easy moving process when you rent a truck or trailer, which include: cargo and enclosed trailers, utility trailers, car trailers and motorcycle trailers. Combine your moving efforts by renting a truck and a trailer from U-Haul today.
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Customer Reviews
- 3.5 Average Customer Rating
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It took a long time to process paperwork.
Ted WInside the truck was dirty. We had to sweep it out before loading.
CRAIG MNot very user friendly, very little signage. Confusing on where to turn in keys.
MICHAEL SI was quoted one price and then paid twice the amount.
Bryan B