I chose this location because I wanted to deal with a real person. The staff were not on site; I called both numbers listed and no response was received. I dropped the truck off Saturday. On Wednesday, it dawned on me that I had never received any kind of confirmation about returning the truck. I called Uhaul and realized the reservation was still active and that the truck had not been checked in. The Uhaul staff member on the phone was extremely helpful and kind. I was disappointed in the quality of service at the drop off location.
Molly W
Kims Portable Buildings & Carports
(U-Haul Neighborhood Dealer)
Services at this Location:
One-Way and In-Town® Rentals in Lufkin, TX 75901
U-Haul has the largest selection of in-town and one-way trucks and trailers available in your area. U-Haul offers an easy moving process when you rent a truck or trailer, which include: cargo and enclosed trailers, utility trailers, car trailers and motorcycle trailers. Combine your moving efforts by renting a truck and a trailer from U-Haul today.
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Customer Reviews
- 4.5 Average Customer Rating
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This was the best U-Haul service I have ever had. Ms. Kim was so nice and helped me with everything. I rented the 26 foot truck 2 weekends in a row. I like how Ms. Kim lets you know the rates, check out, returning the truck, gas and bring the truck back late. I didn't have any problems at all and there is two gas stations right before you get to Kim's. Thank you Kim for helping me with my rental!!!!
Giovanet MSuper friendly and excellent customer support would recommend to anyone that is planning a move
tony bNothing everything waz perfect
DANIEL ROwner was very nice and helpful
Tammy H