I couldn’t get the truck I reserved. I chose to pick up the keys from the counter and when I got there no one in the office to help me. I called the number on the door to try to get some assistance but I didn’t get an answer. I did get a text from the BigCityTax number but it was automated and I wasn’t able to get the help I needed. Since no one was there to assist me with getting the keys to the truck I reserved, I was on the phone with U-Haul for over an hour after my reservation time trying to get assistance. (There was also another person in the parking lot trying to get assistance too). U-Haul was not able to get in contact with anyone from BigCityTax either. I ultimately ended up having to get switched to a smaller truck that had a lock on it. Stephanie from U-Haul assisted with getting me the code to the lock so I could get the key. She was very help with transferring everything. Even though the truck was not the size I needed it was clean and in good condition. I won’t be renting another U-Haul from BigCityTax though. I just think it’s a little unprofessional to not have someone in the office to assist with the rental since that’s an option you can choose to pick up your keys.
Precious G
Big City Tax
(U-Haul Neighborhood Dealer)
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How U-Haul Reviews WorkGreat customer service! The lady at the front desk (unfortunately did not get her name) was very professional, kind and helped me through the process. Would definitely use them again!
KAYLA AThe drop off was easy and seamless.
RONNIE ANothing at all.
Austin MHave what someone requests and pays for.
Victoria P