I have two storage units at this facility but it was my first time renting a Uhaul truck. She made it very easy and was so helpful. Even when i inadvertently locked my purse in the truck AFTER dropping the keys in the box. Very pleasant experiences.Angelia W.
Trailer Rental & Towing in Madison, AL at IStorage Jetplex
(U-Haul Neighborhood Dealer)
One-Way and In-Town Local Rentals in Madison, AL 35758
U-Haul has the largest selection of in-town and one-way trucks and trailers available in your area. U-Haul offers an easy moving process when you rent a truck or trailer, which include: cargo and enclosed trailers, utility trailers, car trailers and motorcycle trailers. Combine your moving efforts by renting a truck and a trailer from U-Haul today.
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- 5.0 Average Customer Rating
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Mrs.Debbie was so friendly!! She presented all the information you needed and even gave you an estimate of the cost for the U haul. She was great! Thank you!Christopher P.
Great experience!Christopher L.
Lower your prices.Christopher K.
The Lady who helped me did such a wonderful job. Debra I believe is her name. She's so informative and helped me make the best decision on a size of truck and equipment.Felica E.
Good experience.Robert H.
Fast easy customer service and availability on short notice was so nice!!! Will definitely come again should I need to move stuff!Wendy L.
took nearly an hour and a half to pick up vehicle. customer service was helpful but your mobile pick up program/app was a nightmareEdward S.
Very friendly staff. Helpful in every way! The inside retail area was well stocked and clean as well as the bathroom available to us. We will return!PETER B.
No suggestions! Keep doing a great job!Timothy T.
Very good personal service. A little hard to find the first time. Overall a great experience. Debbie is awesome!Jimmy W.
Customer Service was great. The lady working was so nice and helpful. I will use again.Oranetta R.
I had actually call to confirm everything before pick up but needless to say that called me to confirm everything. Awesome services hands downShurkera W.
Friendly and helpful staff.john S.
When reserving online it needs to be accurate on whether or not the location has hand tricks and dollies available. It's easier to plan ahead of time knowing you're not going to have it than to show up and be told it's not available the day you need it.Nicole W.
I just want to make a good comment that the customer service was excellent. We did not have any difficulty in renting the truck at all. I will definitely recommend this place to everyone who needs their services.vickie A.
The lady that helped us was excellent, however, we were charged TWICE, and it's been TEN days and our money ($193.07) has NOT been given back to us. Furthermore, they are not proactive in contacting us to resolve it, we have to keep contacting them when they're aware of the issue. James@uhaul keeps saying it is a hold, but it's not showing up as a hold and we want the DUPLICATE CHARGE REFUNDED TODAY! It's been TEN days that you've had our money.Eric M.
Everything was in order. The staff was excellent!Etta S.
They need a more space ti park. Or a sign stating where to park if parking lot is full.KIM K.
The seat was a little difficult to adjust. The website was a bit difficult to use. I wanted to edit my original request by changing the type of rental--I had to reserve another vehicle at a different location. I emailed customer service to cancel by original request but it kept showing up. I then called the location to cancel and got a voice mail and later got a call from a different location for the original reservation.Jeffrey A.
The rental process was horrible. First I was given a location that didnt have the truck that was promised. Luckily I called before I went down there. Then I was given a truck that was on the other side of town. The lady at the location was very helpful though. I called Uhaul and stayed on hold for quite a while but the guy answering the call was great. I was told that the communication process between Uhaul and the drop off sites isnt what it should be.Russell B.
Late dropoff.dontavius B.
Only thing i would suggest is to give the customer a credit upon turn in when they leave more gas in the tank than when they first got in the vehicle.Tracy S.
I was disappointed with the fact that when a new locations was sent to us in the confirmation text, the pick up time was adjusted without my agreement. We rented 2 different trucks for our event and this happened with both, causing me to have to contact the 1-800 Go UHaul both times and standing on hold for more that 75 minutes between the two of those phone calls both at very inconvenient and pressure filled times for me. My purpose for planning ahead and reserving ahead was to avoid just that. This was very disappointing and would cause me to potentially not refer you nor use your service again.David A.