I had an awful experience with this U-Haul rental. First off the online option to get the trunk is horrible and clunky. I had to get multiple members of my family on the phone so they could â€œverifyâ€ who I was. They wouldn't allow me to upload previously saved images which was so very frustrating because NO WHERE did it say that I had to bring a passport or lease. Once I finally get through all of the many many steps I go to pickup the key and it wasn't even in the lockbox!! Luckily somehow I was able to get in touch with the office even though they were closed. I get in the truck finally and the truck is smelly, low on gas, and had a low tire pressure message on it. And then to top it all, the website browser I was using crashed and I was unable to load anything new into it or see what I had to do next! This all around was a very frustrating experience and if someone from U-Haul would like to call me to reconcile this situation, I would gladly accept the call. Would not recommend.Max R.
Tug Away Towing & Services LLC
(U-Haul Neighborhood Dealer)
Madison, WI 53711
- Mon–Fri9 am–5 pm
- Saturday10 am–2 pm
- 24 hour customer return
Services at this Location:
One-Way and In-Town® Rentals in Madison, WI 53711
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- 3.5 Average Customer Rating
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Very good customer service!David B.
I returned the U-Haul truck 2 days early, clean and with the right amount of gas. Nonetheless, they charged me extra saying it wasn't the right amount. So frustrating dealing with a rip-off company. Never rent U-HaulAlan G.
Clearer signage would be more accessible. Had a hard time finding itAmanda E.
The owners of the shop were very accommodating and friendly. Would recommend and use again.Trista M.