I had an awful experience with this U-Haul rental. First off the online option to get the trunk is horrible and clunky. I had to get multiple members of my family on the phone so they could “verify†who I was. They wouldn't allow me to upload previously saved images which was so very frustrating because NO WHERE did it say that I had to bring a passport or lease. Once I finally get through all of the many many steps I go to pickup the key and it wasn't even in the lockbox!! Luckily somehow I was able to get in touch with the office even though they were closed. I get in the truck finally and the truck is smelly, low on gas, and had a low tire pressure message on it. And then to top it all, the website browser I was using crashed and I was unable to load anything new into it or see what I had to do next! This all around was a very frustrating experience and if someone from U-Haul would like to call me to reconcile this situation, I would gladly accept the call. Would not recommend.
Max R.
Tug Away Towing & Services LLC
(U-Haul Neighborhood Dealer)
Services at this Location:
One-Way and In-Town® Rentals in Madison, WI 53711
U-Haul has the largest selection of in-town and one-way trucks and trailers available in your area. U-Haul offers an easy moving process when you rent a truck or trailer, which include: cargo and enclosed trailers, utility trailers, car trailers and motorcycle trailers. Combine your moving efforts by renting a truck and a trailer from U-Haul today.
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Customer Reviews
- 3.5 Average Customer Rating
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Very good customer service!
David B.I returned the U-Haul truck 2 days early, clean and with the right amount of gas. Nonetheless, they charged me extra saying it wasn't the right amount. So frustrating dealing with a rip-off company. Never rent U-Haul
Alan G.Clearer signage would be more accessible. Had a hard time finding it
Amanda E.The owners of the shop were very accommodating and friendly. Would recommend and use again.
Trista M.