The customer service was extremely poor. The person at the counter did not greet me with a hello or eye contact. He behaved as if the customer was a burden, an irritation. This is why I prefer online rental to avoid the negative energy. Reminder customers are the reason you’re in business and thrive.
Nola W
Park Street Storage
(U-Haul Neighborhood Dealer)
Services at this Location:
One-Way and In-Town® Rentals in Madison, WI 53713
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Customer Reviews
- 4.0 Average Customer Rating
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Because it was after hours and there was no option for the above, I had to mark yes or no. The survey needs some updating. Also, I was very disappointed to have to pay for the extra mileage. When I booked the truck the program estimates the miles very tightly from the place of origin to the drop of place, absolutely not considering that from the pick up place we have to drive to the destination to pick up the furniture (which I had chose the closest location) and then to the destination to drop of the items and then drive to the van drop of place. Of course, there are then more miles. There was no way to edit the miles in the program, so this is a scam. I'm thinking about not using U-Haul next time I need a truck because of this. I can therefore not really recommend using the app in UHaul. Dr. Julia Meyers
Julia MCustomer service guy was very sparky and rude
TONSHALAY Feverything worked well and sales person was very professional and friendly
daniel kPlaced a reservation for a truck and trailer. Location picked was reported to have both items. When confirming reservation I was informed I would need to get the truck from the Park st location and the trailer from an additional location on the west side of town. When asked why I would need to make two stops I was informed that Uhaul doesn't move equipment. Upon picking up the trailer I observed several trucks in the size I had needed, meaning I would have been able to make only one stop vs two. In addition to the bed of the truck being found filled with leaves and debris, I was also left with a tank of gas under half. Not only was the two stops, in the opposite direction of my travels but the additional stop for fuel added a significant amount of delay to my day.
Travis K