More of the pre-approval should have been part of the pre-registration. I was confused by having to provide references while at the pick up site since I’d already done the pre-check in thing. Having those in the pre-check-in would be better. Other than that, the process made sense and was smooth. My main issues wasn’t related to U-Haul. Apple decided I needed to change my password before letting me download anything, and I didn’t already have the app. I was happy that I didn't need the app to complete the reservation / getting the vehicle.
Christopher K
GS Ski Tunes
(U-Haul Neighborhood Dealer)
Services at this Location:
One-Way and In-Town® Rentals in Madison, WI 53719
U-Haul has the largest selection of in-town and one-way trucks and trailers available in your area. U-Haul offers an easy moving process when you rent a truck or trailer, which include: cargo and enclosed trailers, utility trailers, car trailers and motorcycle trailers. Combine your moving efforts by renting a truck and a trailer from U-Haul today.
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Customer Reviews
- 3.5 Average Customer Rating
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The online check-in and checkout did not work well for me. I prefer a live person or at least easier access to phone support to provide help and answer questions.
Terri JIt was easy.The guy was just kind of far away from where I wanted to be.
kath dThe place did not open till 130 but not indicated online or in app. The key did not fit through the drop box
Wei CThis was not my drop off location! I picked up a vehicle here after hours so did not speak to any personnel. This vehicle was a replacement for the one that broke down on me earlier.
AIMEE L