The vehicle was supposed to be at Verona road location. We traveled 2.5 hours to pick it up only to be told it was at a different location. We get there and it’s closed!! Had to wait for man to arrive and then his Stone Age computer took forever to come up. We were set back 1.5 hours!!! We were moving my elderly aunt to a new assisted living facility in central WI and this delay really threw a huge wrench into the transfer of property and her leaving the old facility once it was cleared out. Then today I receive a call asking where the truck was and I said it was returned on the same day in central Wisconsin like I had arranged. I have never heard of having a reservation at one location only to be sent somewhere else. Complete bullshit and I will never use u haul again. Neither will the extended family. It really inconvenienced a lot of people. , including the staff at the new facility at the start of a holiday weekend. Zero stars.
Julie T
GS Ski Tunes
(U-Haul Neighborhood Dealer)
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One-Way and In-Town® Rentals in Madison, WI 53719
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- 3.5 Average Customer Rating
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The pickup process is invasive, and lengthy, and put be behind by 40 minutes on the day that I had reserved the truck. In no world should it be acceptable for U-haul to require me to give personal information for a friend or family member, so that they can ask them to confirm personal data on me. Not only did their process put me behind by a fair bit, but I also got whacked with a secondary rental charge the doubled the cost I was given during the initial reservation. I understand variations in fuel and mileage alter the final cost, but seeing my total rental cost leap from ~$70, to over $140 is absolutely unreal! Especially when the reps on the phone make it unclear as to where the additional charges are even coming from; I was basically told “the numbers on the receipt add up to what you’re being charged” If you’ve had good experiences with U-Haul, that’s great! However, this experience has ensured that I’ll be using alternatives from now on, and will encourage others to do the same.
Robert KAwesome and easy!
MYA HIt was a ski shop. There was a U-Haul place up the road, I dont think I should have been sent to this place
KEVIN BPickup location was moved. Shop was closed. Check out on app did not work. It took 3 phone calls to U-Haul to get checked in, as needed key code to ooen lock box. And it was -5F outside and I had to take a bunch of photos of the truck freezing my hands off out in the cold. Miserable experience and truck was old and very uncomfortable.
Catherine W