Very poor customer service and an extremely disappointing experience. The employee who assisted me was unprofessional and disrespectful. He spent much of the interaction yawning and showed little interest in helping me, which made me feel unwelcome as a customer. What was even more frustrating was the final charge for the cargo van rental. U-Haul advertises cargo vans for $19.99, and although I understand there are additional fees such as taxes, insurance, and mileage, the amount I was charged was unreasonable and far higher than expected. The pricing was not clearly explained, and I felt misled by the advertised rate. Customer service and transparency are important, and unfortunately this location failed in both areas. I would not rent from this location again and cannot recommend it based on my experience.
Wanda C
Maitland Marathon
(U-Haul Neighborhood Dealer)
Services at this Location:
One-Way and In-Town® Rentals in Maitland, FL 32751
U-Haul has the largest selection of in-town and one-way trucks and trailers available in your area. U-Haul offers an easy moving process when you rent a truck or trailer, which include: cargo and enclosed trailers, utility trailers, car trailers and motorcycle trailers. Combine your moving efforts by renting a truck and a trailer from U-Haul today.
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Customer Reviews
- 4.5 Average Customer Rating
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Brianna is great! What a great experience!
Lisa AWas quick fast and easy no issues at all.
Gabriela ONa
Timothy MExcellent service and so much faster and simpler than many larger locations.
WILLIAM L