They did hurry the rental to us without being swept out yet, no problem for us. All good. In the end we were charged $13 because the gas measured, arguably, a micro smidgen below the half full point that they issued the truck to us. I filled it to half before returning the truck. We were also charged extra mileage fees after the new girl on the phone directed us to the wrong storage facility, a move that cost an extra 4 miles worth of driving that translated into another $17. Our arguments were met with “sorry, we have to charge you. We wouldn’t want to short the next renter.” That doesn’t even make sense. I don’t know if it’s a typical business practice to do this to out of towners or it’s a daily practice they use for everybody, but it’s petty and small. We won’t be renting here ever again, as a result. I have noticed dealers in surrounding cities that I imagine practice a more ethical business model.
STEVEN E
NPE Self Storage
(U-Haul Neighborhood Dealer)
Services at this Location:
One-Way and In-Town® Rentals in Mancelona, MI 49659
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Customer Reviews
- 4.5 Average Customer Rating
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I dropped off the trailer after hours, so they were closed!
GREGORY AThe lady there helping me was great. She helped me get snow off the vehicle and went over everything in detail.
JOEL MWipers were shot, everything else was good. Young Lady at the desk was awsome, I forgot her name but she moved here from Chicago.
GARY HWe had no issues with the pick up of the trailer
JEREMY B