Customer Reviews for NPE Self Storage
(U-Haul Neighborhood Dealer)

39 reviews

10154 S US 131   Mancelona, MI 49659

(231) 587-5649

Hours

  • Mon–Fri
    7 am–5 pm
  • Saturday
    8 am–1 pm
  • Sunday
    Closed

Services at this Location:

Contact Us

(231) 587-5649

10154 S US 131
Mancelona, MI 49659

Services at this Location:

Hours

  • Mon–Fri
    7 am–5 pm
  • Saturday
    8 am–1 pm
  • Sunday
    Closed
  • 24 hour customer return

Testimonials From Recent Customers

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Overall Rating:

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Rating:
3.0

Then we have a handcart and the truck didn't have any ramps to help me get anything into the truck

Steven B. 
Rating:
4.0

I had placed an additional order of 2x dollies, they weren't there, I forgot to check and when I went to look, they were not there. It would have been helpful to know the location had no dollies available as I was checking out.

David J. 
Rating:
4.0

Customer did not leave a comment.

Cameron J. 
Rating:
5.0

Was very helpful, told me how to resolve the problem with the furniture pads, even offered help to unhitch the trailer.

Roxann D. 
Rating:
5.0

Customer did not leave a comment.

Pollyanne L. 
Rating:
5.0

Exceptional customer service!!!!!!!!!

BRIAN S. 
Rating:
5.0

I was told that I would receive a refund for unused days and have not received it yet. It has been 10 days since I've returned it.

linda C. 
Rating:
4.0

Very helpful as we needed to file an accident claim with the trailer

Thomas R. 
Rating:
3.0

Trailer was not as advertised.

fairman B. 
Rating:
5.0

Truck had to be swept out, windshield cleaned, and service engine light code cleared. Code is due to Uhaul design of vehicles and relocating the catalytic converter.

John K. 
Rating:
5.0

Customer did not leave a comment.

Barbara D. 
Rating:
5.0

6x12 enclosed trailer tongue is too heavy to pickup by one person. I had to use a jack to get it off my hitch. They need a tongue jack instead of dropping to the ground.

Clark P. 
Rating:
5.0

Great people to talk to.

Larry M. 
Rating:
1.0

Clean the truck. It smelled like wet dog and I had to clean the cab before I left. The app was completely useless and hindered me getting this done. On top of all of that I did not need a 26ft truck. Your ordering system is so broken this is the 2nd time in 4 years that I have been forced to take a giant truck and fill it a quarter of the way up and spend 3 times as much for fuel. Not to mention the ride was so rough I think I found every bump in the road and launched me to the ceiling. At this point I am mad enough to say I won't be using uhual for my next move.

Jeffrey V. 
Rating:
5.0

Customer did not leave a comment.

Kelly G. 
Rating:
5.0

very good service at this location the employee that helped me was very professional

SCOTT JOHN J. 
Rating:
4.0

Customer did not leave a comment.

Jessica S. 
Rating:
5.0

Nice staff and a large lot for displaying their equipment which makes it easy to maneuver around

Ruth S. 
Rating:
2.0

First let me say that the two women who worked in the office were excellent and tried their best to make the experience quick and convenient. However, there were multiple problems with the online reservation system which prolonged the rental process and I was at the office almost 2 hours. The trailer wheel alignment prevented good towing experience and therefore prolonged my 270mile trip.

Crystal R. 
Rating:
3.0

The truck was old and not well maintained. The passenger door mirror was loose and would shake out of alignment so I couldn't use it while driving.

Charles W. 
Rating:
5.0

Customer did not leave a comment.

Ricky A. 
Rating:
5.0

Quick and easy check-in process.

WILLIAM N. 
Rating:
5.0

Customer did not leave a comment.

Ken D. 
Rating:
5.0

Customer did not leave a comment.

Christine W. 
Rating:
4.0

Customer did not leave a comment.

Jackie B. 
Rating:
3.0

Gas was on 1/8 and they ask me to bring back truck on 1/2. That cost me $72.00. I was told they would refund some on fuel…so far I have not received a final receipt. How about I bring it back the same level I received it and I do not have to trust I get a fair refund.

Alan W. 
Rating:
5.0

Offer rent to own trailers

Zackary J. 
Rating:
4.0

The Lady at Northern Power and Electric provided amazing service!

Chase J. 
Rating:
1.0

Took too long to do paperwork and took too long for paperwork to drop it off

Michelle P. 
Rating:
1.0

Arrived at closing time, didn't know it was closing time and the employee came walking up to us shaking her head telling us she was leaving to come back another time or to drop off and complete on app. We opted to drop off and close on the app. Michigan people are typically rude but this was an entirely different level of rude. Would never use NPE again.

Lori S. 
Rating:
5.0

Your app for picking up and returning equipment simply doesn't work. Very frustrating and your chat service is very slow to respond and not very helpful. This is not my first experience with this app.

Patrick E. 
Rating:
5.0

Make sure your equipment is in good working order the plug on the trailer was in poor working order one of the prongs on plug were missing had no blinkers

JAMES JOSEPH D. 
Rating:
5.0

Customer did not leave a comment.

GARY ARTHUR R. 
Rating:
4.0

Customer did not leave a comment.

Esther J. 
Rating:
5.0

Customer did not leave a comment.

Paul S. 
Rating:
4.0

We used this trailer to haul a vehicle with a 2021 F250 pick up, when hooking up lighting system the right indicator show fault, when using the controls for the braking system they did not work, the road was in a snowy slippery condition and when first used the weight of the trailer unexpectedly pushed itself around the pickup. Will not stop using U hall . thank you

DAVID CARL W. 
Rating:
5.0

Customer did not leave a comment.

MATTHEW JOSEPH M. 
Rating:
5.0

Customer did not leave a comment.

JUSTIN MICHAEL P. 
Rating:
5.0

Worked hard to help me out.

PAUL C. 
No reviews have been submitted for this location.

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