When returning the truck, I mentioned I would check out through the app, but the representative told me not to worry about it—he said he had to process it on the computer anyway and would take care of it for us. We had filled the gas tank above the level it was when we picked it up to avoid extra charges, but he entered in the system that the tank was empty, resulting in a fuel fee and a charge for 19 gallons of gas. When I called the shop, the owner said he would contact his U-Haul rep and even claimed to leave a message while I was on the phone. I decided to call U-Haul customer service myself, and after providing the photos we took to document the fuel level at drop-off, it was discovered that the retailer hadn’t checked us out properly—he didn’t even enter our mileage. Customer service corrected the mileage, processed a refund (which I should receive in 3–5 days), and then charged the correct amount. This experience was frustrating and costly, and it will be the last time I rent from U-Haul
JAMES W
Robinson Resale
(U-Haul Neighborhood Dealer)
Services at this Location:
One-Way and In-Town® Rentals in Mannford, OK 74044
U-Haul has the largest selection of in-town and one-way trucks and trailers available in your area. U-Haul offers an easy moving process when you rent a truck or trailer, which include: cargo and enclosed trailers, utility trailers, car trailers and motorcycle trailers. Combine your moving efforts by renting a truck and a trailer from U-Haul today.
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- 4.0 Average Customer Rating
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Tim Mannford U-Haul was friendly and helpful
DAVID STim is awesome!
DANIEL HI pulled up to get my truck to move my stuff from Stillwater OK and the Owner/Operator was very polite and chill. The truck drove great and had no mechanical issues. I would definitely recommend Mannford OK to a friend.
KAMPS LAt the pick up location and the drop off location, it appears that Uhaul is a side business.
Barney J