I showed up at 8:55am for my 9am reservation, as I had movers showing up shortly after 9am at my house. I had registered for self pickup, as the business owner did not open until 10am. The self pickup was not working and would not give me my access code, so I called into customer service 3 times trying to get help until the woman on the phone gave me my password, which also was wrong and did not open the truck. Thankfully the business owner had been notified and showed up early, as numerous others were having issues with their rentals as well. Once she got through the padlock of the truck that I had reserved, the keys were not in it, as the keys that were stored in this truck actually belonged to another truck that another couple had just driven away in. This led to numerous phone calls trying to find out where the keys to the other trucks were, as they were not in the designated lock box. Once she was able to find keys, the trucks mileage logs were not correct, nor did she know which trucks were available and which were missing. All in all, it was nearly 10:30am before I finally had a truck and was on my way. This whole situation was completely unacceptable. Moving is already an extremely frustrating situation in itself, I did not expect to have to deal with such an ordeal just picking up the truck that I had rented over a week in advance. This pushed back my moving timeframe and ended being a major rush and inconvenience for all involved.Brett R.
Trailer Rental & Towing in Maple Ridge, BC at Louis Leather Shop
(U-Haul Neighborhood Dealer)
One-Way and In-Town Local Rentals in Maple Ridge, BC V2X2X3
U-Haul has the largest selection of in-town and one-way trucks and trailers available in your area. U-Haul offers an easy moving process when you rent a truck or trailer, which include: cargo and enclosed trailers, utility trailers, car trailers and motorcycle trailers. Combine your moving efforts by renting a truck and a trailer from U-Haul today.
Additional Services at this Location
- 4.0 Average Customer Rating
Let us know what you think.
Your valuable feedback will help us serve you better.
Very helpful and down to Earth people.James G.
The ladies were great to work withKIM G.
thank you MapleRidge, everything was working out like our walkinreservation, thanksMarcell L.
Maybe a sign letting people know to go to the back of the shop. Service was great. Truck was well maintained and drove nicely.eric C.
Louis leather U-Haul facility is a great place to rent your equipment from.NOAH M.
It was closed on Tuesday and the phone rang unansweredï¼Baofeng L.
costumer service was poor, but the process was quick & the truck was in great condition.Rachel J.
The 24/7 pickup app was terribleJamie V.
The lady was very helpful, polite. Gave great directions for the drop offTony H.
The online booking and return makes the rental process very streamlined and efficient!!!Freddy B.
Easy on-line check-in process. It was only a matter of minutes to complete the check in upon arrival. Staff loaded the trailer onto the hitch for me and ensured the wiring was functional. The trailer was easy to tow and functioned as expected. Self return on-line process makes for a very swift return.Freddy B.
Lisa os very friendly (knowledgeable) I enjoyed my experience.. Ms Jaimiejaimie H.
Truck was a little dirty on the exterior but otherwise fineJeff S.
I do not understand my billing, I sent few notes to u haul and no one get back to me. Pls can someone get back to me pls ?Peter H.
Nothing customer service was great. Pickup and drop off was handled perfectly and in a timely fashion. Would definitely use this location againRobert M.
Amanda is fantastic! Great customer service!Claudiu C.
-Make sure the truck I reserved is the truck I get -maybe somebody could work on site -clean old COVID masks out of trucks -clean garbage out of cab of truck and in the back -clean/sanitize at least the steering wheel. Truck was absolutely disgusting. Mud everywhere, mould on seat belts. Yes MOULD! Im so disappointed with the whole experience. We had to do multiple trips due to the fact that I didn't get the truck I reserved because there was nobody on site to help. I had to find a truck by walking around a mud pit of a parking lot and then deal with a crappy lock to open the back of the truck to get a key. Just a joke of a system. It's not even a system. Brutal! Names Chad Godin and number is 604-765-2935 if you have any questionsChad G.
I had trouble with my online booking before day of rental, I had trouble using the online tools when I picked up the vehicle, and I had a spot of trouble with the online tools when I dropped the vehicle off. The intended interface was fine, there was just some technical errors that I had to phone your toll free line multiple times to fix. I would say your online interface needs to have some kinks worked out of it before it is truly a replacement for brick and mortar locations staffed by real people that can help you in person. I indicated in my initial rental requisition form that I wanted to rent a dolly and a few moving blankets/pads, but they were not in the truck when I picked it up. However, I did not get charged for these items either, so not a huge deal. However, I was lucky I did not need the dolly, because if I did, I would've been shit out of luck as there were no staff for me to ask. Truck was clean and worked well. Everything went swimmingly well once we had the vehicle.Bob S.
Fast and efficient!Philip C.
3rd rental in the last couple months from this location and everytime it is an excellent experience. I will always choose this location over any other because of the excellent service.John G.
-Nice staff -Know what they're doing -In and out quicklymatthew T.
Lisa the manager there is most helpful and friendly. She is the best! Thank you very much, Peter TannerPeter T.
If I were u I wouldnt change a thing at this Location. The service was great. the price was right, and I even got money back when I took the u haul back. I will be dealing with this location as long as I live here and as long as Louis Leather is still in Business.margaret S.
NO. You need a new dealer in Creston!DIANA O.