The pick up process was absolutely horrible. The uhaul page consistently wouldn't load or the page would stop loading/ crash in the middle. Never want to do the 24/7 option again. (I had full service)
Alison D.
PS Mini Storage
(U-Haul Neighborhood Dealer)
Services at this Location:
One-Way and In-Town® Rentals in Martinsburg, WV 25401
U-Haul has the largest selection of in-town and one-way trucks and trailers available in your area. U-Haul offers an easy moving process when you rent a truck or trailer, which include: cargo and enclosed trailers, utility trailers, car trailers and motorcycle trailers. Combine your moving efforts by renting a truck and a trailer from U-Haul today.
Other U-Haul Services
Customer Reviews
- 3.0 Average Customer Rating
Let us know what you think.
Your valuable feedback will help us serve you better.
It rained and the wary was at least 1/ half foot to a foot deep so you had to park in a grassy muddy area. It was hard to find the first time we went. The 24/7 self check out and check in was not a very good experience for me it would have been quicker and less aggravating if a live person was there to help with the process.
Virginia R.I was there during posted business hours to drop off. No one there. I called the number, left messages, and didn't receive call back. Called corp telling them I was on tight schedule and had to leave. Told them I would take key and someone could come to my house to get it. Was told that would cost me $150. I upheld my end of rental contract and was the victim, yet they tried to put the wrong doing on me. At no time did they say we were wrong - what can we do to help. Terrible customer service. I'm considering taking them to small claims court as I had to completely change my plans to double back and search for a lock box. Suggested they refund me some money and they basically laughed. Will never use them again and will try and tell everyone never to use uhaul.
REVERDY O.Never met the owners or staff. Had to call to find out where to put the key. Gentlemen who answered the phone was very nice and helpful!
LISA K.Have a phone at this location when closed to talk to a person
CHARLES D.