To improve, U-Haul must immediately investigate dealer Richard Wall at 411 Storage South for severe misconduct, harassment, and safety violations. After I returned truck DC 1639L immediately due to violent shaking and a Check Engine light (logged via Roadside Assistance and Customer Action File #5740766), this dealer sent threatening texts to my personal cell phone. He then finalized my contract with retaliatory, insulting remarks permanently printed on my official invoice. Even worse, in his official remarks, he admits in writing to taking a vehicle with an active, documented safety/engine dispute and immediately driving it '50, 60, even 70 miles per hr' without a corporate mechanic's inspection. This is a massive liability. I was charged $112.50 for a broken vehicle I had to immediately return. I expect a full refund and immediate corporate intervention regarding this location's practices.
Mark P
411 Storage South
(U-Haul Neighborhood Dealer)
Services at this Location:
One-Way and In-Town® Rentals in Maryville, TN 37801
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- 4.5 Average Customer Rating
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Great customer service!
Steve CMake mobile pickup simpler!
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Don MVery nice , folks , very accommodating , easy to work with.
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