The interior of the U-Haul was dirty. There was a Burger King bag inside as well as i 32 oz empty plastic glass from 24-7 store.
michael b
Quick Stop Mascoutah
(U-Haul Neighborhood Dealer)
Services at this Location:
One-Way and In-Town® Rentals in Mascoutah, IL 62258
U-Haul has the largest selection of in-town and one-way trucks and trailers available in your area. U-Haul offers an easy moving process when you rent a truck or trailer, which include: cargo and enclosed trailers, utility trailers, car trailers and motorcycle trailers. Combine your moving efforts by renting a truck and a trailer from U-Haul today.
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Customer Reviews
- 3.0 Average Customer Rating
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No extra keys, manager did not train new employee on rental procedures and was not available next day to check in. Bought the extra policy. Trying to charge me for having someone come to open door when the keys were locked in truck. Only time needed emergency assistance.
Tammy WFriendly service from local agent.
ANTHONY SThe process of renting a u-haul from this location was far less seamless than any of the various other locations we have used over the last several years. The rep seemed unfamiliar with the procedures. He also seemed surprised when I requested the blankets we had paid for. We hooked up the u-haul ourselves, and the rep did not check the connection. About a block from the facility our trailer came off of the hitch! The entire process from entering the facility to leaving took about an hour.
John MI specifically called and and asked if I could drop off the truck to any uhaul location and was told multiple times that I could, yet I was charged an incorrect drop off fee due to her misinformation.
Jennifer D