Very disappointed with the overall service. Everything was fine until I received a receipt for where U-Haul billed extra. I rented 1 20’ U-Haul Friday afternoon at 4:15. Was set for 80 miles, drop off in Hickory. Turned it in about 2:30 Saturday afternoon. Also rented a 26’ for 80 miles, to drop off in Hickory on Saturday morning about 10:04. Turned it back in on same day, around 4:15. I received an extra charge for keeping it over 24 hours, although I had it for 6 hours, plus money for another day of insurance, charging me over $60 extra. Very upset about this. I called, and they opened a claim to get this fixed. I did everything correctly, and to be charged extra for no reason is irritating. Hoping this gets resolved and I am credited back the money. Thanks,
JAMES B
SecurCare Self Storage
(U-Haul Neighborhood Dealer)
Services at this Location:
One-Way and In-Town® Rentals in Matthews, NC 28105
U-Haul has the largest selection of in-town and one-way trucks and trailers available in your area. U-Haul offers an easy moving process when you rent a truck or trailer, which include: cargo and enclosed trailers, utility trailers, car trailers and motorcycle trailers. Combine your moving efforts by renting a truck and a trailer from U-Haul today.
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Customer Reviews
- 4.5 Average Customer Rating
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Todo muy bien
Ana PLove this location, friendly and accommodating never an issue!
DENNIS DMy truck only had a quarter of a tank of gas; luckily I didn't have to drive far, but for the future I would prefer starting with more gas so that I don't have to maneuver a gas station with an unfamiliar truck
STEPHANIE FThe gentleman that was running the counter Ashly I believe was absolutely the best. He accommodated me and was so polite. Reminded me of old school customer service
LEON D