Maumelle location was great.....staff was friendly and courteous. The problem I encountered stated days prior. Normally I have always had a good experience with U-Haul; however, this one was a total nightmare. I reserved a truck at a specific location that would allow me to walk to pick up the rental. I was contacted a couple days prior to the pickup by U-Haul personnel and asked if I could pick up the truck across town (5 miles away) instead. I agreed and decided that I could simply drive and park my vehicle at that new location while I utilized the rental truck. I was then contacted the day prior by U-Haul personnel to let me know that the truck had been dropped off at a different location and that I would need to drive to Jacksonville, AR (10 miles away) to pick up my rental truck. Since there was no way I was going to leave my vehicle at that location for the duration of my truck rental, I had a friend drop me off at that location so I could drive the rental truck back. Unfortunately, to my disbelief, there was no truck there when I arrived and according to the business personnel, none scheduled to be delivered there. I contacted U-Haul to let them know what was happening and they located me another vehicle (a 20ft truck, instead of a 15ft, even though it was more truck than I needed and I wasn't keen on the additional fuel it would cost) in a couple towns over in Maumelle, AR (26 miles away) that they could provide me. Being that I was now stranded I reluctantly agreed and contacted another friend to drive me over to that location. It was there that I did eventually pick up the rental truck, but all in all, it was a VERY frustrating experience this time and turned a 15-minute process into an almost 3-hour process.
Hervie C
Maumelle U Storage
(U-Haul Neighborhood Dealer)
Services at this Location:
One-Way and In-Town® Rentals in Maumelle, AR 72113
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- 4.5 Average Customer Rating
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How U-Haul Reviews WorkYoung man went above and beyond with helping me great job he does
Stanley HGod awful customer service and the truck had a weird smell to it. The door was to wiggly and kept seeming like it was gonna pop open. I will NEVER EVER recommend this god awful company to anyone to move. I should have just paid a moving service.
Dustin BThanks to Mitchell! He was so polite and made the process smooth.
Denise PIt was nice to be able to drop off my trailer after hours and do it all on the app.
Roy S