I pulled in and went inside to ask if I was parked correctly and that I was there to drop off a UHAUL. A lady with a baby strapped to her chest said for me to give her the key and they would check the truck in later. As I was leaving, I saw a notification on my UHAUL app and it said that my drop off was on a Monday (this was Friday) so I started the drop off in the app. It wanted a picture of the fuel gauge. I went back in and asked for the key so I could take the picture and the lady said they would do it later. I explained that the app was asking for it and she called for a man who came out and said that was only for afterhours and that he would do it later (he was putting together some Christmas decoration). I left and called UHAUL to let them know that I couldn't finish in the app. The lady I spoke to said that most locations prefer when the customers do it, but she noted it and said that the system had logged me at the location and that I had started the process. A little over a hour later, I received a receipt that the truck was checked in. I think it would have probably went smoother if I had realized to do the check-in before I went inside and they hadn't been so preoccupied with Christmas decorations. The place was clean and nice though.
Angela N
E-Z Way Auto Sales
(U-Haul Neighborhood Dealer)
Services at this Location:
One-Way and In-Town® Rentals in Mayfield, KY 42066
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How U-Haul Reviews WorkEvery thing was great
Richard WExcellent services. Very clean
Teddy BVery nice and helpful
Jeff SStaff was extremely helpful and courteous.
Karl O