Agreed with local agent to pay cash at return, but had to use credit card to rent, per policy. Weather delayed return of equipment but on extending contract, credit card was charged with original amount, leaving extended amount due when returned. Was assured that at return cash could be used Instead of card but was told by U-Haul representative that they could not reverse the charge on my card. The local agent was very nice but wasn't able to honor our cash deal. Trailer was not equipped with tongue crank (why not), took six trips to empty household furniture but had to disconnect trailer each time, could not block road being hooked up. Bottle jack used but very dangerous, especially after loading, tongue weight increased.
Douglas K
Grooms Brothers Tire Service
(U-Haul Neighborhood Dealer)
Services at this Location:
One-Way and In-Town® Rentals in McColl, SC 29570
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Customer Reviews
- 4.5 Average Customer Rating
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There was no one at the drop off location so I can’t exactly rate them
MAUREEN GWilliam was very helpful and the truck was very clean! ⭐️⭐️⭐️⭐️⭐️
AUTUMN SNothing service was great.
BRENDA MJust keep up the good work
ALICE T