Really dislike the cumbersome and time consuming online/app check-in process. Much easier to deal with a live person.
Cynthia G
Midgard Self Storage
(U-Haul Neighborhood Dealer)
Services at this Location:
One-Way and In-Town® Rentals in Melbourne, FL 32940
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Customer Reviews
- 4.0 Average Customer Rating
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The manager that was there on site was very helpful and friendly. The online person was friendly as well, but it’s nice to have someone there with you in person.
KIMBERLY BI will never use one of your automated Uhaul places again. When you eliminate employees through automation, it is supposed to eliminate the work. You just put all the work onto the customer instead. That was the most tedious app process to sign out. I was there for 15 minutes filling everything in, my wife got a surprise phone call from Uhaul, countless pictures that wouldn't upload because of poor signal in the area. There was no signal in the store so I had to stand in the 90+ degree heat filling this out. Then when I returned it, same thing. I went to drop keys off, nope, had to walk all the way back to where I parked to get the required picture of the dashboard to see mileage and gas (something your employees used to do). Then I walked back to drop off the keys again, nope, now I was required to walk back and get pictures of inside and outside of the vehicle (something your employees used to do). Then I went back to return the key, nope, now I had to get a picture of where I parked (not needed when you had employees there). All of these pics again had to be uploaded in the heat. It literally would have been easier to buy a used car then what I went through. It is way easier to rent a car at any car rental place where I just walk up and take it. If all Uhauls are going to this method, then I will be done with Uhaul for good. This was a horrible experience!
Travis DFirst how about you have an actual person there to help you. This facility operates using a TV screen in which you speak to someone that probably isn't even in this state or country. Second when I booked this I declined the coverage for safe move because I was going such a short distance but was charged. After filing a dispute I got an email from Rick Ruiz scolding me for a mistake your company made. I'm done with uhaul. I've had way too many issues
DEREK DThe virtual assistant had a smarmy attitude that I did not appreciate. When I said I did not have a second reference he said it was necessary. I complained while giving my niece’s info (she lives 1200 miles away and would have no idea where I was) and he said to me that I didn’t have to rent from them (Mid Storage), he said it with a smile on his face. And then he just sat there waiting for my reply which was to go ahead with the transaction. There are a multitude of ways that he could have responded to my complaining. For example, he could have said he understood but that it wasn’t his policy or something along those lines. If he told every customer that had somewhat of a complaint to basically take our business elsewhere this location could go out of business. I do find it utterly ridiculous that I needed 2 references to rent 2 -$7 trolleys. The location is convenient but I’ll definitely reconsider the next time I need anything from this location.
robin r