Truck bed was dirty and had grass and mud in it.
VENNITA J
StaxUP Menifee
(U-Haul Neighborhood Dealer)
Services at this Location:
One-Way and In-Town® Rentals in Menifee, CA 92584
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Customer Reviews
- 4.5 Average Customer Rating
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Stacks up menifee was terrible. The manager there was unprofessional and I called Lowe’s and Home Depot first to see if I could tow my trailer with their trucks. They said no I called U-Haul specifically and U-Haul said yes our 8 foot pick up trucks you are allowed to tow your own stuff with so I requested for 8 foot pick up. Want to pick it up and he didn’t say anything about that. They do not allow towing with their 8 foot pick up trucks and when I drove 30 miles to my location to tow the trailer I was getting I saw that there was a locked tow hitch on it and I was pissed called multiple locations. Talk to the president of marketing all this stuff and they said nope, our tow trucks are supposed to be unlocked so you can tell and so I drove all the way back to that location and ask the guy nicely if you could unlock it and he immediately shut me down. He went on a power trip and told me that it wasn’t his issue that he was not going to allow me to tow with his trucks even though he’s a third-party dealer and he gains commission through you guys. It’s not even his problem or his issue or even his truck trucks the manager was just on a trip he would not unlock it for me so because of it, you guys ended up having to comp me in credit me and lose out on money because this guy just wouldn’t unlock his tow hitch. I then returned the truck and went to U-Haul Murrieta and got a U-Haul pick up there for two days and Carolina there was absolutely wonderful. U-Haul corporate was phenomenal. My experience with that third-party dealer was absolutely terrible. You need to get that manager in that location to unlock their tow hitch’s. The guy also said that he’d give me a 10 foot to toe with but he’s not gonna let me tow with the 8 foot which makes no sense at all. Just unlock the tow hitch. I don’t need that big box 10 foot truck and it’s more per mile. I will never do business through U-Haul at stacks up menifee ever I from now on I’m going to go to Murrieta off Jefferson that U-Haul Carolina and all of them were absolutely wonderful. I even talked to the marketing president of the area for menifee or something like that and he said in his seven years, he’s never ever heard of it. A dealer locking their hitch is and not allowing towing. It’s just unbelievable and unacceptable. The manager at stacks of menifee is a loser and was on a power trip and super rude. He was acting like they were his trucks he was stating I don’t allow blah blah blah with my trucks. They’re not even his, He’s a freaking Manager.
SCOTT WGabriel was friendly and professional, clearly experienced and capable. The interaction was enjoyable and personable. Easy pick up, easy drop off - no complications. Recommended location, plan to use again for future needs.
STEPHEN MWas greeted and it was a fast transaction. Truck was clean and the staff was courteous
GERALD RGreat location, wonderful customer service
ELAINE W