Today in May 20/2025, we went to pickup the U-Haul truck that we already reserved and there was an issue but the person was there was so helpful and immediately fixed it without waiting! And truck was clean and in a perfect shape. I recommend this place for truck rental and for sure I will return when I need for moving! Thank you so much for excellent customer service!
ALIREZA Z
Powerline
(U-Haul Neighborhood Dealer)
Services at this Location:
One-Way and In-Town® Rentals in Mentor, OH 44060
U-Haul has the largest selection of in-town and one-way trucks and trailers available in your area. U-Haul offers an easy moving process when you rent a truck or trailer, which include: cargo and enclosed trailers, utility trailers, car trailers and motorcycle trailers. Combine your moving efforts by renting a truck and a trailer from U-Haul today.
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Customer Reviews
- 4.0 Average Customer Rating
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The back on the truck had a lot of dirt and muddy foot prints, the equipment was missing even though I was charged for it, and it was not easy to navigate the parking lot in a big truck. Service hours were very short for Friday and Saturday so unable to assist with the missing equipment without delaying the move. Ended up going without a dolly to move appliances and now have to wait for a refund from customer service. Was also sent to another location to pick up a dolly and that one also didn’t have it which wasted another hour of my time instead of moving. Very frustrating experience.
Kaitlin TThe business was closed, but the person I spoke to on the phone was extremely helpful in completing my drop off process.
JOSEPH Fparking lot is a pothole lot, other than that, it was fine guys working there were great.
VALERIE KPick up was easy.
JEFFREY S