Overall the experience was OK and the UHaul representatives that I had contact with were very friendly and responsive. Especially when I had to quickly return the first rental truck handed to us because it was unsafe to drive and obtain another rental truck immediately. Here are my suggestions for further improvement: 1. Make sure the cab section in the truck is sanitized and cleaned and does not have a hanging smelly air freshener inside. 2. Make sure the windshield wiper fluid has been topped off before the next rental. 3. Make sure there is a window scraper available to wipe off the ice and snow. 4. Make sure the engine and transmission are inspected and repaired before the next rental; provide some sort of assurance like a sticker or form that certifies the truck has been fully inspected before each rental rather than waiting for the next renter to find out the hard way (Ref DC 1457S). 5. Upgrade the trucks to add a rear camera and rear view screen to help when backing up (Penske has this feature). 6. Upgrade the radios to allow for Bluetooth connection to ensure hands free phone calling, which is required in many states. 7. Add EZPass devices to match state requirements for driving on toll roads and bill the account when the rental is completed (most rental companies do this). 8. Advise renters of the loading and unloading support available and how the process works. 9. Advise renters that the Safe Move insurance cost is a daily fee, not a 1 time charge.
JEFFREY N
Lake Erie Lawn & Garden
(U-Haul Neighborhood Dealer)
Services at this Location:
One-Way and In-Town® Rentals in Mentor, OH 44060
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- 4.0 Average Customer Rating
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No one was there for me at drop off and finding the key drop box took almost an hour . I was there at approximately 4:30ish which makes no sense as to why nobody was there......If I ever choose to drop off other then the Bedford location, I most definitely would not go back to that place....
Darlene BThe location was littered with used and dirty power equipment in several rooms. The overall facility was runs-down and a mess. It honestly looked more like a power equipment junkyard. The truck, however was clean and ready to go, including a dozen clean furniture pads. And the staff was terrific.
Gregg KThe online Uhaul reservation tool needs to be upgraded. Had several issues with being redirected on pickup and drop off location and the links received for checking in and out don’t work. This is a reflection on uhaul corporate, the physical locations and service were great. Th technology just made things more difficult.
TODD CExcellent customer service !!!
catherine p