I rented a 6 x 12 trailer. I had to pick it up at this location because the Uhaul center in Mesa did not have one available. When I went to pick the trailer up I was told by the manager that I didn't have a ball hitch! I went back to the Uhaul center to get a ball hitch. The manager put one on, I go to the Friendly Auto Center to get it hooked up. Take it home, load it the trailer according to the load instructions. I then proceeded to drive away. The tow bar is dragging on the ground. Can't move or drive. My neighbor thankfully helped me out by jacking up the tow bar and reversing the "hitch ball". That gave me room to at least drive it to the hotel for the night. Next morning I go to the Uhaul center in Mesa! Zach, who has been wonderful, looks at me and "thinks WHAT THE HECK is she doing back here!!! I told Zach bet you didn't expect to see me again! I told Zach the problem. He gave me a new "ball hitch that lifted the tow bar off the ground by 6". Gave me a lock for the trailer. He was a life saver. We were moving from Mesa, Az to North Port, FL. I can't say enough about Zach. If anyone deserves a raise or a promotion he's the one to give it to. I've been in the service business, selling real estate, customer service business for over 30 years. He went above and beyond for me. I can't say enough how he is the best person at that location. Give the guy a raise and a promotion. I mean it. There are not many people who go above and beyond customer service but, Zach did. I believe his last name is Gonzales. Doesn't matter, you should know who is working at what location, I will be reaching out to Zach in the coming weeks. I want to know that he has received company kudos, a raise and a promotion. If he doesn't I'll be reaching out to the CEO of U-Haul. I'm not kidding. I always go up the chain of command. When an employee goes beyond the distance to make a customer happy they deserve to be rewarded and recognized. I expect confirmation of this review and that Zach receives recognition and a raise, promotion within your company.
Debra J
Friendly Auto Centers
(U-Haul Neighborhood Dealer)
Services at this Location:
One-Way and In-Town® Rentals in Mesa, AZ 85205
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Customer Reviews
- 4.5 Average Customer Rating
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Gas was less than it said and they tried to charge me for it
Ellynn BAwesome customer service!! Easy!! Thank you!!
Edward SCustomer service was great at this location. I wish I wouldve got his name. Hecwas great!
Jeffrey BShop was short staffed during business hours so it was not top priority to deal with Uhaul customers.
Gerald S