The truck had 115k+ miles, wasn't cleaned, and charged incorrectly for the gas. I had to call uhaul to request credit for the gas since the dealer told me they could give credits. Was on hold over 45 mins to talk to an agent, and another 10 mins to talk to customer service. I recommend everyone to take pics before and after after renting vehicles.JOSE S.
Trailer Rental & Towing in Miami, FL at R&R Services Group of Miami Corp
(U-Haul Neighborhood Dealer)
One-Way and In-Town Local Rentals in Miami, FL 33155
U-Haul has the largest selection of in-town and one-way trucks and trailers available in your area. U-Haul offers an easy moving process when you rent a truck or trailer, which include: cargo and enclosed trailers, utility trailers, car trailers and motorcycle trailers. Combine your moving efforts by renting a truck and a trailer from U-Haul today.
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- 4.0 Average Customer Rating
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Quick and easy!! Awesome guyRaul L.
Awesome customer service.HENRY H.
The place is like a yard with dirt. We didn't even enter to their "office". A woman came out and asked for the key. We got an email with the final receipt. Everything went smoothly but kind of weird.Zuzi Y.
We had some trouble with uhaul locating us at the site but your rep helped us and it was fine after thatDavid S.
More exposure to the public for better finding the location.ELIZABETH J.
Service was great and friendly. I would definitely recommend them to anyoneSEAN M.
She was very professionalSamantha R.
Nothing. Alissa was amazingly friendly and the young man you worked was as well. My husband and I drove together and the battery died in his car, he immediately helped us and jumped the car and we were on our way. A+ service and equipment. Will use again and recommend.MICHELLE L.
I reserved the equipment in advance; however UHAUL did not have the complete amount that was needed (missing 3 dozen blankets).Pedro F.
Great servicesMarlen R.
The young girl was very professional and proper. I was impressed by her customer service, because in Miami we had lost the good customer service.ANGELINA S.
Chekc out process on the mobile app was prone to errors.Alexander L.
They didnt not have the equipment to remove the trailer when I arrived. Ruined my schedule.Kimberly C.
Location emplowas very helpful and had excellent costumer service. Truck was old and tired. Windshield wiper fluid never worked, engine check light came on and than went away during trip, when deiving through tain it leaks from ceiling above the radio.Andre S.
The drop off facility was filthy and the guys there had no customer service at all.DEAN G.
The young lady that helped us was amazing and tried and found solutions for all the errors the original U-Haul that installed my hitch made she was amazing and a doll.marie V.
They called me the day before for confirmation and switched the location. When we ended up showing up to the new location the next day, they said our truck was not there and tried to send us somewhere else.Jose G.
My concerns are much less with the location and much more with Uhaul the company. I made a reservation at a different location and confirmed with the scheduler when to pick up the truck and that it would be there. When I arrived there was nobody from Uhaul there and I called the scheduler who told me that location was closed (even though I had scheduled to come for that specific time). They sent me to another location which was 4 miles out of my way from my house and which also had nobody from Uhaul there to give me the keys. I had to wait around for over an hour before getting my truck. When I tried to call Uhaul, I was put on hold for almost an hour.MORGAN G.
We rented a U-haul from this location and were charged $40 insurance after opting out of it with the online reservation. The information was not disclosed upon payment. When we tried to seek a refund, U-haul stated that the field manager of this particular location imposes the CDW charges as mandatory. None of this was shared with us upon booking and payment.Gabriel A.
This was my first negative experience with U-Haul. I made the reservations by phone through the 1-800 number. My pickup location changed and neither locations would move the trailer. Furthermore, I had to drive to the second location to do the pickup and the staff was 30 min late. It was not my fault that U-Haul reserved a trailer that was not on location. U-Haul should have moved the trailer to honor the reservation.Mark T.
No issues. Fast and efficientRaul G.
The best location for drop off will use them againBill R.
They had No Cables for the lights!!! I had to go back to the other original U-Haul to get them.PAUL QUINTIN R.
Miguel was very nice and respectful even when I had to wait a bit for the equipment. Highly recommend them. Thank you so muchANGELICA V.