My rental experience was a disaster w multiple calls to U-Haul w no help and no callbacks. I was apparently originally scheduled for pick up at local U-Haul that is closed the day I was to pick up the truck and dolly. I called and called and called and called and talked to numerous people who would NOT help me reschedule and said to wait until the day before pick up. I found the name and phone number of the U-Haul CEO and the write up made him sound like he cared and that people could call him. Well, I did. Message said to leave him a “text” message so I did but then I decided to also leave him a voice message as well. No reply. No nothing. I couldn’t find a truck or dolly together and had to go to two different places. If this is the way U-Haul does business, I’m surprised it isn’t a sinking ship. I literally had no idea the truck pick up was not a manned pick up and I would have to go through a lengthy and time consuming pick up, standing in the Florida heat with a cellular connection that was not all that great. I got over heated and as sick as a dog and had to put off leaving a day late. I called in for help but the app wasn’t working like it should. Then I discovered I was charged twice which really put a kink in my plans. I had set aside $2000 for this trip and U-Haul now had over half of it and I couldn’t get or expect refund funds to be made available until my move was over. There is no comedy in this so called “comedy of errors.” I was stressed and crying and not sure I wouldn’t even run out of money. I was sick from standing in the heat. I will not use U-Haul again, will not encourage anyone to use U-Haul. I don’t think there is anything U-Haul can do to make any of this up.
Katherine S
All County Wrecker Service Inc
(U-Haul Neighborhood Dealer)
Services at this Location:
One-Way and In-Town® Rentals in Middleburg, FL 32068
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- 3.5 Average Customer Rating
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So....I had to travel 7 miles out my way to a different location, truck was dirty (inside and outside). Finally got to the drop off point and the Laddy told me she had to many trucks for me to return at that location. She finaly took the truck in but was not happy.
Ramon CI had ordered a dolly, furniture dolly, and 5 dozen blankets. The location did not have any available.
John MI waited 3 days to hear from them after parking the U-Haul there and heard nothing I was fortunate that I was back early and didn't get charged longer but it was very unprofessional not to have someone there for 3 days.
LINDA PI had to call the guy. Was not helpful. Had to call U-Haul. Tried to call him back a couple times and he sent me to voicemail. The truck's motor was slipping, the A/C didn't work, the truck was horrible! I was moving in Florida in 90 degree weather and had to drive 4 hours without A/C! The experience was so bad, I will NEVER rent from U-Haul ever again! And definitely will never use All County Wrecker Service on CR 218, Middleburg, FL again!
Peggy N