Had a difficult day with the move and was asking legitimate questions regarding billing and close out of the rental to the establishment representative. She had no patience, as I was having difficulty with doing the app close out (I was uncomfortable with it and wanted some assistance). She berated me and called me impaired. A formal complaint today and also noted that she charged me for insurance without asking me for consent and did not check if I have full coverage in charge to cover it.
VIVEK D
Bagley Gulf
(U-Haul Neighborhood Dealer)
Services at this Location:
One-Way and In-Town® Rentals in Middleburg Heights, OH 44130
U-Haul has the largest selection of in-town and one-way trucks and trailers available in your area. U-Haul offers an easy moving process when you rent a truck or trailer, which include: cargo and enclosed trailers, utility trailers, car trailers and motorcycle trailers. Combine your moving efforts by renting a truck and a trailer from U-Haul today.
Other U-Haul Services
Customer Reviews
- 4.0 Average Customer Rating
Let us know what you think.
Your valuable feedback will help us serve you better.
So I get there and I pick up my trailer which is sequestered behind the building. We have it all hooked up and at that point I’m being told I need a different adapter from my trailer connection from my car and they’ll sell it to me for $23 when you can find them on Amazon for $9.99. This should be something where they provide it to you, and if you don’t bring it back in working condition, you have to pay for it, but the stuff you into an adapter which you have no choice with no notification that you would need one is just a bait and switch to the cost. So no, I couldn’t recommend this U-Haul location or any U-Haul location that practices deceptive contracts
SHAWN BThe staff was okay. The windshield and dash were dirty. It poured down rain and it was hard to see. They made me pay $15 for their insurance. I brought it back slightly after the time. Maybe 15 minutes late and put the key in the box. I’m charged an after hours fee which was never stated. And a cleaning fee when nothing was left in the truck. I’m calling them in the morning to dispute.
SALVATORE WI have never rented a vehicle for any reason that did not come with a full tank of gas. I had to get gas before j started my day of moving. I wasn’t sure exactly how much I needed and did not want to have to waste time in my busy day and stop again so I tried to buy “enough” at the beginning of the day. But, then I returned the vehicle with more than it had when I picked it up. If it was full to start the day this would not have happened. Not sure who benefits from it not being full when I picked it up. It definitely was not me!
Laurie DClean, convenient self check-in.
TAMMY B