Very helpful staff!
CHRISTOPHER S
Black Forest Center
(U-Haul Neighborhood Dealer)
Services at this Location:
One-Way and In-Town® Rentals in Colorado Springs, CO 80908
U-Haul has the largest selection of in-town and one-way trucks and trailers available in your area. U-Haul offers an easy moving process when you rent a truck or trailer, which include: cargo and enclosed trailers, utility trailers, car trailers and motorcycle trailers. Combine your moving efforts by renting a truck and a trailer from U-Haul today.
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Customer Reviews
- 4.5 Average Customer Rating
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Great support, professional and personable
JASON LComputer system needs some upgrading. Employees were excellent.
DALE VCustomer service was terrible. I was given a truck, but the check engine light on steering wheel was not aligned both front tires had to be replaced by roadside assistance. I was given a truck that was very unsafe to drive.
SYLVIA HI have rented from U-Haul of Black Forest / Essential Realty many times as a veteran-owned business owner and never had an issue until now. I rented 60 moving pads for 24 hours and was quoted $52.56. I returned all pads on time at 5:00 PM, exactly as requested. I even offered to bring the already folded pads inside, but the owner personally told me to leave them on the benches, which I did. Later, I was informed that 10 pads were allegedly missing and 3 were damaged, and without any proof, photos, or discussion, I was charged $181.56. This is completely unacceptable. There was no count performed with me present, no damage inspection at return, and no attempt to resolve the issue before charging my card. I have rented pads countless times in this industry and understand normal wear and tear. This was not that. This was a post-return accusation with zero transparency. As a veteran and a small business owner who values integrity and repeat relationships, this experience was extremely disappointing. I will not rent from this location again, and I strongly advise other contractors and movers to be cautious unless you want surprise charges after doing everything you were instructed to do. Trust matters in this business. This location failed that test.
JACOB W