They tried to charge an extra 120$ for half a tank in my truck, even though it was given to us completely empty. Even after speaking with the employee and showing him the gauge was below E and we returned the truck with more fuel than we started with, my receipt still included fuel charges and I had to call customer service to get a refund.
Taylor F
Service Auto Speedy
(U-Haul Neighborhood Dealer)
Services at this Location:
One-Way and In-Town® Rentals in Montreal, QC H2A1Y5
U-Haul has the largest selection of in-town and one-way trucks and trailers available in your area. U-Haul offers an easy moving process when you rent a truck or trailer, which include: cargo and enclosed trailers, utility trailers, car trailers and motorcycle trailers. Combine your moving efforts by renting a truck and a trailer from U-Haul today.
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Customer Reviews
- 3.5 Average Customer Rating
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Très longue attente avant d’avoir le camion
LUC LGood location. Andrew and team were welcoming and easy to communicate with. I will be happy to return to this location for my next rental.
Carol RWorst experience ever, every step was a pain and bad UX for the app. When I arrived, the truck was full of snow and there was a snow bank right in front of it. Minus 20 outside, I had to go through the steps of the app to get the keys, which took forever. Took so long I couldn't move my fingers and speak anymore because of the cold. When I finally was able to get the code to the keys, guess what? The lock was frozen. I had to go to a store nearby to get a hot water cup to try to unjam the buttons. Then I get in the truck and there's no snow brush. Come on! Had to find one myself. And obviously the truck fuel was totally empty... Basically, a shitty day and experience, I can't believe a business can be that bad lol. En passant, pour les francophones, vous aurez de la difficulté si vous ne parlez pas Anglais. Allez dans un vrai U-Haul prendre les clés en personne au comptoir de service. Trop compliqué.
Jerome GUn service de professionnel digne de mention que je recommande sans hésitation. J’y retournerai
ALAIN G