Nothing it was great all the way around
Rachel R
All American Fuel and Food
(U-Haul Neighborhood Dealer)
Services at this Location:
One-Way and In-Town® Rentals in Morongo Valley, CA 92256
U-Haul has the largest selection of in-town and one-way trucks and trailers available in your area. U-Haul offers an easy moving process when you rent a truck or trailer, which include: cargo and enclosed trailers, utility trailers, car trailers and motorcycle trailers. Combine your moving efforts by renting a truck and a trailer from U-Haul today.
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Customer Reviews
- 4.5 Average Customer Rating
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Great experience
KENNETH PThe staff at this location was extremely helpful and very kind! Family owned was exceptional!
Richard MThe worst exp I have ever had in my life with a rental company that almost cost us our life literally. Had set up a rental 1 week ago was told to pick up unit at 1st location which was 2 miles from our address 5 days later I received a call from scheduling dept., and told to pick up vehicle at 2nd location which was 45 miles away from original pick up site of location 1. Told them that would not work so they fave me a 3rd location which was even better than 1st location only 1 mile from my address. Mind you I Stressed to every person I spoke with how important this was and there was no room for error. So I went to the 3rd location arrived on time after a 3 hr rude to get there and was told that the unit had punctured gas tank and was inoperable so they set me up with another unit at a 4th location same area and I stressed to the person the importance of my trip to make sure it was available and was on my way to pick it up he assured me all was good ( which was a bunch of bullshit) . I get to location 4 to pick up unit they were never notified and could not give me the unit because it was only used locally ( from day 1 I requested a one way vehicle) so 3 hrs later U-Haul sets me up with location NUMBER 5 . Now I have no other choice but to drive to bum fuck Egypt , round trip 45 mile to pick up a vehicle nice and dirty full of sand and hay and nit gassed. I leave get to my destination load up and head home after a 2hr drive back and 2.5 miles from my home the trailer unhitched on the freeway my boy ( authorized driver) keeps his composure and keeps the vehicle from getting into a major accident I called roadside assistance fuming they send a tow truck out and after 45 minutes the tow truck driver finally gets it hooked up the right way , he said it was never hooked up properly to begin w and we were very lucky as I know we were your company doesn’t give a damn about its customers safety all they care about is getting good surveys from there customers. Corporations and there officers hide behind emails and text messaging because they are afraid to confront a problem. I’ve been in high level management for 35+ years in sales and I refuse to work for the corporate world because of the way hey treat their people and the public . U-Haul almost cost the life of my boys and let’s see how you react to this message. Deliveries at liquor stores, gad stations and storage facilities is horseshit that will bite you in the ass sooner or later and your organization just dodge a bullitt. When was the last time anyone from U-Haul spot checked your units at these location ? I’m sure I have an idea on that one . I will be calling your organization to speak to whoever is the Palm Springs regional manager let’s see if he takes my call . Oh, my by the way I found out today that your 15ft moving vans are not one way units they are all for local use only . This should have been mentioned from day one why wasn’t it? I’m sure your shareholders would love to read this. Let’s see how long it takes for some high level manager to contact me or if he/she will hide behind their secretary while he/she makes the call
GEORGE SFabulous service. Will use again.
Rich R