I'm lodging a COMPLAINT not about the market I picked up and delivered back a 10-foot truck I reserved from U-HAUL'S APP on 3/21/25 and returned within 24 hours per contract. On your UHAUL APP, I declined any coverage and accessories. and YET, there is a $15 charge on my receipt. I looked up the average mpg for your 10-footers. It's 12mpg. When I drove truck off from market's parking lot, the fuel gauge read Empty and red warning light was on. Maybe 1/2 mile later, I put $20.01in the tank. the gauge, however did not change. Before returning, I put another $20 in tank. the gauge didnt change. still Empty with warning light on. Upon return, mileage read 4030. I drove this rental 30 miles and was charged $38.+ for mileage (30×1.29). So, I put 30 miles on it and put enough gas in it to go 120 miles. GAS GAUGE is BROKEN. If it worked as it was designed to function and the indicator showed a true measurement of the gas in the gas tank I would have put a more proper amount of gas in it. I believe and request a reversal of the $15 safe move fee and some reimbursement for returning it fuller than when I received the truck. thanks, John bobbitt
John B
A&G Mart
(U-Haul Neighborhood Dealer)
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One-Way and In-Town® Rentals in Desert Hot Springs, CA 92240
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The lady was very nice and the service was great will use again good job GOLD STAR!!!!!
Candis hTrain the workers a little better . More knowledgeable people . I was a little confused
Jorge RGreat hours to pick up U-Haul.
Tyler HThe wait time was a bit tedious. The clerk was quite busy trying to help me check out while stopping to help other store market purchases...then nicely got back to me...just the wait time ...glad I wasn't in a big hurry though.. Very nice employees and manager.
Monica H