I dropped off the truck at 7:45 am on November 30th. They don't open until 8 am, so I left the keys/contract in the drop box provided. The truck wasn't processed as returned until 10:03 am on December 1st. So, I am getting charged an extra day of $40 all because they didn't process it. Not using this place again.Michael K.
(U-Haul Neighborhood Dealer)
One-Way and In-Town® Rentals in Mount Prospect, IL 60056
U-Haul has the largest selection of in-town and one-way trucks and trailers available in your area. U-Haul offers an easy moving process when you rent a truck or trailer, which include: cargo and enclosed trailers, utility trailers, car trailers and motorcycle trailers. Combine your moving efforts by renting a truck and a trailer from U-Haul today.
Other U-Haul Services
We have the most coverage in North America!
We ship across town or accross the world!
We sell hundreds of products to make moving easier!
U-Haul is North America's #1 hitch installer!
Propane service delivered straight to your door!
We have the largest selection in the industry!
- 3.0 Average Customer Rating
Let us know what you think.
Your valuable feedback will help us serve you better.
The only employee present spoke no English and wasn't interested in trying to communicate with me. I ended up leaving the trailer after first taking pictures to document its condition. This was after the first location could be found by Apple Maps. Something weird, but I couldn't find it by driving up and down the street for several miles. When I went online looking for another location, the nearest had a 1-star rating at yelp, so I didn't want to go there. I called the help line and a nice lady offered to redirect me. As my comments above indicate, this place should also have a 1-star rating. In sum, my drop-off experience was very sub-par. Dissapppointing.Richard G.
Try to save info so process is faster.Phillip M.
The person we dealt with was not kind nor helpful. Actually said to me he had no idea if our trailer was even there. Did not help us hook up the trailer and actually disappeared after we checked in. Did finally come over when I went to find him and asked him to check if the trailer was connected correctly.Debbie J.
don't tack on an additional charge for gas when someone returns the vehicle with the requested amount of gas in it.John W.