The store rep Ash was unprofessional. I had requested a dolly, which he didn't have and I wasn't informed before arriving on my pickup date. I had to contact support to find one and go pick it up myself. Thus using miles I had to pay for. He charged me for something I had already declined through the app. When I questioned why the bill was higher I was told it was taxes. The truck wasn't clean. I had to clean the windshield before I could drive. The oil was at 29% which caused me fuel to be used. In addition there was a drug scale in the vehicle door. I threw it out the window. This is why I stopped using UHaul. There hasn't been one good experience booking a UHaul. This day was already stressful. The UHaul store reps are horrible. I haven't had one good experience with any of the store reps. Most don't speak English and they're rude.
Linda H
Mulberry Sunoco
(U-Haul Neighborhood Dealer)
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One-Way and In-Town® Rentals in Mulberry, FL 33860
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How U-Haul Reviews WorkEverything was better than I expected we are very happy with your service and I will definitely use U-Haul again thank you for the pleasant experience
KATHLEEN AThe person who handled the U-Haul wasn't there (evidently was't there for a few days). I had to check the trailer in to a liquor store. The return wasn't acknowledged for four days.
FRANCIE WEasy to pickup and friendly.
ADAM SOver charged me for gas when I got it itnwas less than half of a tank 225 miles....you over charged me by 40 dollars on gas.....drop off location was way out of my way and they werent ready for me .....understaffed
CONSTANCE S