The person who filled the contract out did not know how to do it properly, I had to show him He also did not hook the trailer up to our vehicle the correct way , resulting in the trailer hitch coming off on the hyway damaging the bumper of our car I reattached it the correct way and carried on as we were on a time limit and did not have time to go back Needless to say I am not impressed
Stephen M
Nanton Gas Plus
(U-Haul Neighborhood Dealer)
Services at this Location:
One-Way and In-Town® Rentals in Nanton, AB T0L1R0
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Customer Reviews
- 3.5 Average Customer Rating
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Everything was as good at this drop-off location with friendly people just before they closed down for the day Thank you
Derek CLocation was good and the employee was helpful. After picking up the trailer I realized the brakes would not connect to my brand new truck. Made the trip and seemed to work fine with the truck brakes only.
arnold jIt’s just a gas station in the middle of nowhere, so there isn’t much to comment on regarding the location itself. The real problem was with the drop-off process. Initially, we had agreed that I would return the trailer to another location. However, when I arrived, the person there told me they no longer work with U-Haul. How could U-Haul not be aware of this? There was another U-Haul location nearby, but no one was present. I called U-Haul to ask whether I should leave the trailer there. I was on the phone for a long time and was transferred three times. The third representative was about to transfer me yet again, which I found unacceptable. In the end, I had to drive to this Nanton location, which was much farther than I had planned. Overall, this was not a great experience.
Viktor KThe drop off location was ok, and the staff member I dealt with was great. See my comments associated with pick up of the truck above for complaint about U-Hual practices not related to the individual dealers.
Larry B