Great service
Buket A
Abbott West Self Storage
(U-Haul Neighborhood Dealer)
Services at this Location:
One-Way and In-Town® Rentals in Nashville, TN 37209
U-Haul has the largest selection of in-town and one-way trucks and trailers available in your area. U-Haul offers an easy moving process when you rent a truck or trailer, which include: cargo and enclosed trailers, utility trailers, car trailers and motorcycle trailers. Combine your moving efforts by renting a truck and a trailer from U-Haul today.
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Customer Reviews
- 4.0 Average Customer Rating
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For starters the customer comes first and customer service is everything! I rented my uhaul on a Tuesday morning return it the same day drop the key in the drop box. I called the next day to see where my receipt and deposit be put back on my card no answer. Called customer service they put in a ticket. Called the next day no answer. No one is at the location that’s what was said the second day of calling customer service but I was told that if no one sends a receipt or call by 12 the next day I would be refunded my money. He said something would be done. The 3rd day called and still no one at the location customer service service called the manager and he was saying it would be the next day at this point I want a full refund for the inconvenience and run around I have been getting. Customer service service told me the store manager Adam wasn’t willing to give me a refund that it had to be checked in and then I would still have to wait an additional 3 to 5 business days to get my refund so it’s still and huge inconvenience when I had to pay a deposit. I asked for the cooperate manager number. I called Chris Harden 2 times that day left a voicemail and still nobody returned my call or even answered.
Jasmine LThis location was Amazing!!! 10 out of 10 Recommend. They were so kind an compassionate to all of the hassel that the other locations put us through. No fault to this location at al,l but I had a terrible experience with Uhaul. I was re-routed to multiple locations and was yelled at and treated with so much disrespect from the location at 1691 Mallory Lane, Brentwood, TN 37027. I was late to my reservation because I was called just a few minutes before I was supposed to arrive. I was clearly upset and the guy did not do anything to diffuse and basically said it was my fault because I was late. Uhaul needs better policy in place to protect their customers like a courstey call to confirm or I would happily sign an agreement saying to charge my card if I was a no-show. I travelled 4 hours away to get this Uhaul and expected to have it. Do better Uhaul!
ASHLEY CWanted to drop off in person. First place said open to 7 got there early and no one to be found. Couldn’t lock back so didn’t want to leave in insecure location. Second day went to this location said it was open but no it was not. Did the online checkout but didn’t feel comfortable just leaving truck but no other option. Called the uhaul several times for help. They were kinda helpful. Guess getting in person customer service isn’t easy to do anymore.
ANTHONY JI wasn't able to get my keys because there were no workers there during work hours
Franklin H