There is next to no space to properly drive the trucks on their property (especially navigating the busy gas station and snow)! I received the truck and the floor inside of it (in the back part) was soaked and dirty with mud. I get it. It’s winter but at least mop it out for the next customer. The truck itself wouldn’t go over 80kms on the queensway which wasn’t fun due to traffic speed was in a 100km/h zone. And honestly, it sounded like it needed a good tune up. When we returned the truck, I parked it in their lot but not behind their building with the other trucks because it was too hard to navigate and I wasn’t going to risk hitting anything. The “gentleman”, I’ll assume owner, was quite rude and obviously ticked with me when I said I wasn’t going to move it to the back. I didn’t get a receipt or acknowledgement of kms driven like every other uhaul place gives. Instead, I was brushed off and told me he didn’t need anything else from me and I could go. The establishment itself was dirty, gross and I’d think not to U-Haul standards and top that with the attitude I got for not wanting to do HIS job, I’ll never use this U-Haul location again.
Shannon M
Ultramar Gas Station
(U-Haul Neighborhood Dealer)
Services at this Location:
One-Way and In-Town® Rentals in Nepean, ON K2C3H2
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Customer Reviews
- 4.0 Average Customer Rating
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The only thing wrong with the vehicle was there was no windshield washer fluid to help clear the windshield.
Brandon WThe truck was absolutely disgusting when I received it and I when I called the owner he did not do anything to help
UZAIR AAgent not professional and impolite
JAMES BI had paid 139.83 dollars in the beginning.after dropping u-haul I got updated receipts of 79.09 dollars but different of the amount is not received yet
Krunan P