The dolly that was provided had a very poor strap condition. Our appliances slipped off of it almost every time. My helpers eventually just chose to carry very heavy items bc of it. Other than that, it was an ok experience & the gentleman who I checked out with & got my U-Haul was very nice. It would have also been nice if I had been able to do a drop off at a much closer U-haul hub, which was only a block away, versus the 10 miles we had to drive, after moving heave items all day long. We were falling asleep while driving, almost, just to get U-haul back to that far away location.Amanda P.
Wheat Ridge Mini Barns
(U-Haul Neighborhood Dealer)
One-Way and In-Town® Rentals in New Boston, OH 45662
U-Haul has the largest selection of in-town and one-way trucks and trailers available in your area. U-Haul offers an easy moving process when you rent a truck or trailer, which include: cargo and enclosed trailers, utility trailers, car trailers and motorcycle trailers. Combine your moving efforts by renting a truck and a trailer from U-Haul today.
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- 4.0 Average Customer Rating
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This was the most frustrating experience of my life. The app for 1 kept crashing I was supposed to pick up the truck at 8am. It took my almost 2 hours to get the freaking key, and sfter I had to call customer service. Then when I dropped the truck off at 3 pm again there were no workers at the location, it was closed all day even though the hours were supposed to be 10-4. I couldn't get the help I needed. Had to call customer service again because the app crashed AGAIN took another hour just to drop the truck off. I'll never use this location, possibly never u haul again......Andrew P.
I would have rated it excellent but I had so much trouble getting the key out of the lock thing and I have someone was supposed to be there and they were not so that was my only problemEthel B.
Great job in customer service and helping us with last minute changesChrista N.
Easy check out and return very satisfiedEthel B.