Excellent customer service!KATHRYN H.
Trailer Rental & Towing in New Braunfels, TX at U-Haul of Landa Park
New Braunfels, TX 78130
(@ Huisache Ave)
Services at this Location:
- Mon-Thur: 7 am - 7 pm
- Fri: 7 am - 8 pm
- Sat: 7 am - 7 pm
- Sun: 9 am - 5 pm
- Free towing inspection
- Propane pay at pump
- 24 hour customer return
One-Way and In-Town Local Rentals in New Braunfels, TX 78130
U-Haul has the largest selection of in-town and one-way trucks and trailers available in your area. U-Haul offers an easy moving process when you rent a truck or trailer, which include: cargo and enclosed trailers, utility trailers, car trailers and motorcycle trailers. Combine your moving efforts by renting a truck and a trailer from U-Haul today.
Additional Services at this Location
We have the largest selection of new trucks!
Our cargo and utility trailers start at $14.95!
We ship across town or accross the world!
We sell hundreds of products to make moving easier!
U-Haul is North America's #1 hitch installer!
Propane service delivered straight to your door!
- 4.0 Average Customer Rating
Let us know what you think.
Your valuable feedback will help us serve you better.
Nice, friendly and helped with all my needs!KELSEY M.
I tried to call to make a reservation because a had a few questions to ask. I waited on hold for awhile and finally drove to the location - while staying on hold the entire time. There I was able to make a reservation, but no answer for 30 minutes is off putting.Michel P.
Friendly and informative. The assisted in removing my car from the dolly and also notified me that the location in Charlotte did not attach chains to my car to help support, they only secured my car with the tire straps. Had the chains been applied as they should have been, this would have prevented my car from coming completely off of the tow dolly.Mark B.
Acknowledge your customers for one, at least let them know what you need to do to turn in equipment. Couldn't throw the little bit of trash due to trash container was over flowing.Richard H.
From the moment we drove into the parking lot your female staff was not friendly at all. She walked out and didn't even say a word. She walked past me and climbed in the cab of the truck and started her paperwork. We stood next to the cab and watched. She never said one word to us. She climbed out when finished and went back into the office and started to look at things on the computer. Still never speaking or even looking me in the eyes. I told her we had some packing things to return and she said â€œ unload them and bring them in and I will count them.â€ I asked her if I could get some help. She said â€œyou have to unload them. â€œ I started unloading everything . One trip after another. The entire time your female personal and a young male personal stood with their arms folded across their chest and watched. At one point the female finally told the male to take a few boxes off my hands. Which he did. I only had one more step before I was going to put them down anyway. Once it was done she never said thank you or anything before we left the office. I felt they were rude. They need serious training on interacting with customers. I would never return to this location again. Plus there's not any room in the parking lot for trucks and customers.CATHARINE F.
The front counter people are rude and disrespectful, I have to wait for awhile while they just playing and talking watching their phone. I'll not recommend this place at allEduardo G.
Truck was not new but was well maintained. Rental staff were helpful and friendlyDARRELL J.
Very kind young man took the trailer because thankfully I was right down the street. It wasn't my scheduled drop off locationJANICE H.
Great customer service.SCOTT B.
The online checkin process was clunky and I had to go in and stand in line anyway for a key. I had also updated the reservation for 48 hours from 12-12. However after I was told it was all worked out, I saw two days later it changed and no one was able to adjust. I showed up to the location at 12 and nothing was there.christopher D.
Nobody inspected the tires at all. They where all severely under inflated and one was in particularly bad shape. I called to get them fixed and the person who showed up assured us they only needed air and one was patched even though it had very bad Uneven wear. This poor judgement from the roadside assistance cost us several hours the next day when the tire I told them was in poor shape blew out on the highway.Steven S.
Only issue was truck was very hard to steer and hold in the lanes. Seemed to have steering issues.Lori F.
The employees were friendly and I had no problem at allREBECCA LOUISE P.
We had a FABULOUS experience! So easy! Thanks!!!VIRGINIA W.
Perfect handoff thanks !James A.
Equipment was very clean, but the steering felt very floaty, with severe rattles over bumps.Jason G.
Ran smoothly bc it was an actual u-haul shop.BRIAN S.
Rental tripledJOSHUA H.
Exterior of trailer needs to be cleaned.KENNETH M.
Exterior of trailer very dirty-big build up of road grime. At least give quick soapy brush down of the doors.kenneth M.
Star did a great job with my orderDONALD M.
Hands down worst Uhaul experience. Will avoid this location at all costs.JILL B.
Some of your U-Haul agents are rude and non-positive one customer facing. While others are extremely friendly and willing to go above and beyond customer serviceETHAN M.
We chose the cell phone option and liked the app, but I assumed doing that meant contactless. Was a bit surprised it had me go inside to ask for the key. Sort of defeated the purpose. Everything else was fine though.Eric C.