Very helpful staff!
MARK MCustomer Reviews for U-Haul of Landa Park
Testimonials From Recent Customers
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
Super easy and quick return process
MICHAEL GVery professional helpful personnel —- very organized!
Ben TTHE MANAGER WAS VERY HELPFUL AND COURTEOUS. WE WERE LAST MINUTE AND HE PROVIDED AN OPTION THAT WORKED OUT QUITE WELL FOR US. THANK YOU ANTHONY.
CARL RThe staff was very helpful. The challenge is the location of this small store right off the freeway. We had to park on the neighborhood street and walk to the store. Every inch of space was taken with UHaul equipment that prevented for us to get on-site to drop off the truck and dolly we had and to get into the car of a friend picking us up. The staff had more work to do than they could humanly manage. Location was clean and organized in the confines of their space. Just TOO little space to handle customers!!!
WILLIAM BI ordered a furniture dolly with my truck. Checking in the person asked if I still needed the furniture dolly along with all their other questions. Of course I did as I was moving an upright piano. Opening the back of the moving van I noticed there was no furniture dolly. Coming back inside the other attendant said “oh we do not have any furniture dolly’s”. But I ordered a furniture dolly because I needed one. I was offered a utility dolly which would not help with the piano but I guess it would help move other boxes. The attendant said that he would take the furniture dolly off my bill. After loading the utility dolly I came back inside looking for verification that the furniture dolly was taken off of my bill and I told “oh, I can’t take it off but I added a note.” I was dropping my van off at another location so I hope I will not be billed for a missing furniture dolly. It was a tough go but we were able to move the piano.
CHRISTOPHER WDiscounts for returning customers who's has used rentals each year, and it wasn't clean in regards to the front windows or side windows, full of splattered bugs which could have hindered viewing.
TRAE HKudos to the attendant for discovering this issue. I hope he doesn’t get in any trouble for the hole in the body.
MICHAEL SExcellent service
CHRISTINA TThe address for this location in the UHaul app is incorrect.
Carl DCustomer service was beyond rude and seemed bothered by us as soon as we walked in. Did not direct us on where to go and what to do and did not try and help us when we had to back up to the trailer. Terrible parking lot there is no parking what so ever just one handicap spot. It’s a complete mess at this location we will never use this location again.
Julie JDropped off truck when store was closed so did not interact with any staff
Amanda AThe Associates did not put the right email so I had to call customer service and be with them for over 30 min in order to return the U-Haul after hours. Then they say the one way trip was more expensive, which they were right but by $10-20 more dollars. That could have went to the gas and had to come back 30 min to return it instead of just dropping off at San Marcos. Also they were not the most helpful when I came in the door.
Steven MThe truck I rented was pretty worn. There was tons of damage, the seats were ripped, the brakes were really mushy, it had almost 150,000 miles but looked like it had 300,000 and drove really rough. At $140 dollars for 6 hours I would expect better. If you make $1 a miles that truck has been paid off two plus times over without even getting into the daily rental fee and insurance mark ups. Based solely off the condition of the truck I will go back to Pesky next time.
Michael MAll good. Nice folks
ROBERT UOnly issue was the truck was in great condition but the truck was pulling to the right while driving the brakes were soft just fyi
James HIt’s super busy, needs more parking and employees
Jennifer Lthe two guys working there were extremely helpful and friendly.
MICHAEL MTrain personnel to acknowledge customers, even on busy days. And to be pleasant and not snippy and rude. Make sure equipment latches are working with ease. and fix them.
Melody NEasy place to park and return equipment
ROXANNE BStaff is very friendly and informed. It’s nice that you don’t need to seek a staff member, they’re always “right there” with you.
Robert CParking area for customers is almost non existent, but you do have lots of inventory
Mitchell PNot communicating well, poor customer service
Ann-Marie VDriver mirror kept moving. Driver window handle knob snapped off while trying to roll window down. Employees were in a hurry to leave and rushed through the process.
Tim FThe rental process, pick up, and drop off was efficient; the staff was pleasant and helpful.
OWEN GArrived at 9am to pick up, but stood in line for 45 minutes until I was finally helped. Employees couldn’t have cared less.
Michael BI was given a truck and the air condition didn’t work at all. It was the last truck in that size . I wasn’t offered a discount or anything. Our move day the temperature exceeded 100 degrees. Almost had heat stroke driving this truck with no air condition.
ralph vGreat crew! Easy in and out!
ROGER ELocation was fine except we had to pay extra because we went over the mileage and we did no extra driving. Road closures and detours caused us to go over mileage that U-Haul allotted. We felt very frustrated with this considering we already paid them 600$ and had to pay extra when we dropped the truck off. We will not be using U-Haul again.
Stacie CNothing. Pick up and drop off was easy and I would recommend either place!
CALANDRA AThis location has always served me well and Justin was great to work with. However I have never at any location whether its a truck or a trailer had a clean deck. I always have to sweep out the truck or trailers and usually find things left over in them from the last renter.
KEVIN JFriendly and helpful customer service onsite and the phone line.
James LI just turned 60 years old. The employees at the new Braunfels location could’ve offered to put the appliance dolly in the back of the truck.
STEVEN MCustomer has to do too much paperwork, computers lock down taking up time,
David CVery pleased
Amy oThe loaders we hire through U-hual in New Braunfels was absolutely poor. The C & C loaders lacked packing skills, customer relationship ethics and ended up cracking the screen of my TV set, crashed my couch and dented my refrigerator.
JOHN MFrom the service desk to the hitch connect, I was well attended by the staff. Well done
TERRY RGreat location and people! Makes renting a Uhaul a smooth and pleasurable event
Ben Tvery busy, small location, difficult "in and out", but the manager was GREAT!!He made up for the physical location-very helpful, will use this location and U-Haul again in future!!
Harold MEverything was smooth great. No improvements that I can think of.Thank you
Gabriela Hnull
Scott MThe owner was nice, was a little reserved but provided good information on reporting the mishaps that Santa Maria U-Haul in Santa Maria, CA did. He advised how to reach corporate to fix the issues I had with Santa Maria U-Haul.
ADALBERTO TThe only thing was that the price was $10 higher than I was quoted on the phone. Everything else was fine.
PAUL CEverything was smooth great. No improvements that I can think of. Thank you
GABRIELA Hvery busy, small location, difficult "in and out", but the manager was GREAT!! He made up for the physical location-very helpful, will use this location and U-Haul again in future!!
HAROLD MGreat location and people! Makes renting a Uhaul a smooth and pleasurable event
Ben TThank you Justine cold taking good care of us.
TAMARA HFrom the service desk to the hitch connect, I was well attended by the staff. Well done
TERRY RMy experience has been the best. They have helped me through a hard time period in my life and was affordable
JAMES Dnull
BRYCO Cnull
JUAN Gnull
Scott D