Asked for potential locations for drop-off. Insisted on “leaving it open.” Had to drop off at a location that was much farther away and less convenient. In the future, take a moment to list locations and let customer choose.
Daniel M
Tedds Custom Installation
(U-Haul Neighborhood Dealer)
Services at this Location:
One-Way and In-Town® Rentals in New Lenox, IL 60451
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Customer Reviews
- 4.0 Average Customer Rating
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Nothing at all. The equipment was well maintained and the price was very reasonable.
ANTHONY ADon't really like the dolly and blankets in the truck. Takes up space you can't use unless you remove them and then you will be charged.
MICHAEL HGREAT SERVICE
Theodore VThe owner of this U-Haul rental is the rudest person I have ever met. I was suppose to pick my truck up at 8:30 when they opened and they didn't show up to open until 8:40. When I returned the truck 4 hours later the office was locked so I knocked on the door. The rude gentlemen opened an adjacent garage door and rudely said put the keys in the box. When I asked for a receipt because when I picked up the truck they charged me for 100 miles and I wanted to make sure that was taken off. (I only put 8 miles on the truck) He said just put the keys in the box. Horrible customer service. If I were U Haul I would not want this place representing my company.
DENNIS S