I did the self drop off and the U-Haul internet site was not working properly, it didn’t allow me to take a picture of the gas and mileage meters. I was charged a $ 100 cleaning fee despite returning the truck in the same condition I received on pick-up(I only left a carpet that was already there when I picked up the truck). I was also charged a $ 20 fee for late service, despite using self drop off in a location that’s open for 24 hours.
Alyeldin E
Tedds Custom Installation
(U-Haul Neighborhood Dealer)
Services at this Location:
One-Way and In-Town® Rentals in New Lenox, IL 60451
U-Haul has the largest selection of in-town and one-way trucks and trailers available in your area. U-Haul offers an easy moving process when you rent a truck or trailer, which include: cargo and enclosed trailers, utility trailers, car trailers and motorcycle trailers. Combine your moving efforts by renting a truck and a trailer from U-Haul today.
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Customer Reviews
- 4.0 Average Customer Rating
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U-Haul app/rental process takes way too long
JOHN STedd went above and beyond to make sure that I had what I needed for my 1400- mile move!
Jason HGreat experience, overall!
H RCommunicate better with the drop off location. They needed the lock combo on back door and called and threatened to charge me $100 for cut off fee, When I dropped truck off as I was directed
Dashun G