The after-hours drop-off process at this location was extremely frustrating. There was no signage or directions for the key drop box, and we spent nearly 15 minutes in the dark and rain searching across multiple buildings. Two of us in our group walked right past the box without realizing it, which shows how poorly marked and hidden it was. We started at the main office, but there was no box near the entrance. We circled the entire property, including outbuildings, before finally finding it tucked on the side of the main building, behind a large cylinder. The box itself was mounted high and required squeezing behind equipment to access — not at all practical, and completely inaccessible for anyone with limited mobility. In daylight it might have been easier, but since this site promotes 24-hour drop-off, it should account for after-dark use with proper lighting, clear signage, and reliable app functionality. This lack of accessibility and visibility soured an otherwise positive rental experience. I rarely leave reviews like this, but I noticed others have reported the same issue. On top of that, cell service at the location was very poor (Verizon). Since the site advertises 24-hour drop-off through the app, it was frustrating that we could barely use the app due to bad reception, which made the process take even longer. I’m giving this location two stars instead of one only because the parking area itself was very easy to access and spacious for the truck.
Brooklyn L
Tracker Management
(U-Haul Neighborhood Dealer)
Services at this Location:
One-Way and In-Town® Rentals in New Prague, MN 56071
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Customer Reviews
- 4.5 Average Customer Rating
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I wish UHaul Corporate would not change the reservation details, when I have it perfect the way I wanted it to be with my local UHaul just a few blocks from my home. I don’t need Corporate to send me out of town when every thing is all set up just down the block!!
SCOTT BFriendly and helpful service. I've rented twice from this location always a great experience! I would highly recommend!
KURTIS WWhen we dropped off the truck in New Prague the facility was not open and did not have the drop off box visible or any signs directing where to find it. Took a while to locate which was annoying.
MICHELLE CThis location looked like a Truck junk yard with a very nice office inside.
RICHARD P