The owner provided me great customer service! He was early to deliver me my rental, all the equipment I requested was provided, the pickup process was literally less than 10 minutes and his response time to text inquires was great!
Derek G
Queensborough Return It
(U-Haul Neighborhood Dealer)
Services at this Location:
One-Way and In-Town® Rentals in New Westminster, BC V3M5K2
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- 4.5 Average Customer Rating
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How U-Haul Reviews WorkHad a fantastic U-haul experience at the Return It location. Very friendly and helpful service and got everything we needed to make the move hassle-free. Highly recommended A++
Eric TPut a drop box that is orange somewhere near the entrance, not the exit for when you're closed.
Ryan FThe app/online check-in system is broken beyond belief. Calling a 3rd party as verification is senseless, the app and multiple browsers failed to upload the image of the license, and it repeatedly changed the expiration date to the date of issue. It genuinely feels like nobody who built the process has ever used it. We wasted an hour before finally going to the desk and had to call the location owner to get him to okay giving us the key (5 stars to the location and owner, they were great). Needs serious work. Bare minimum would be getting users to complete the verification process at booking.
Chris ONone
Sashi M