They were 30 min late to give us the keys and once we got the van it had cat hair all over. The blankets were all dirty and in a pile, we didn’t feel comfortable using them for our furniture
MARIA E
1st Ave 117th St Shell Auto Service
(U-Haul Neighborhood Dealer)
Services at this Location:
One-Way and In-Town® Rentals in New York City, NY 10035
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Customer Reviews
- 3.5 Average Customer Rating
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Would not honor my online reservation then tried to charge me for insurance I didn’t want.
Steven CThe pickup of the uhaul was very disorganised and the person who was supposed to be there to check in and get us the truck was over 10 minutes late. Then when I dropped off the truck it was in the evening but I was never told of an after hours service fee that I would be charged especially when it’s shown as a 24 hr service place.
Charlsie CThe truck was missing the license plate in the front. Was unable to find the location at first, and when I found the gas station where the U-Haul was hold, the man was not expecting me to be there. Also was very close up against the U-Haul when I was entering. Made me and my family feel very uncomfortable.
JEANETTE Gwill NEVER rent from here again. Dirty!!!!!! The van was disgusting. I had to repeat the contact questions several times, which questions should be on the form to avoid this!!!!! So unorganized and chaotic. Who needs this headache?
FAUSTA T