Poor customer service, guy was lazy and couldn't even do proper customer service
Trailer Rental & Towing in Newark, NJ at HK Auto Group LLC
Moving to or from Newark, NJ? U-Haul cargo and enclosed trailers are intelligently designed to protect and secure your precious belongings, while our open utility trailers are perfect for hauling building supplies, landscaping materials or bulky items. U-Haul car trailers have EZ load ramps for effortless loading of vehicles while our motorcycle trailers are lightweight and easy to tow. Get FREE trailer rental rate quotes in Newark, NJ 07108 today.
Get FREE trailer rental quotes on car trailers, utility trailers, cargo trailers, and motorcycle trailer rentals in Newark, NJ
Cargo trailers in Newark, NJ are lightweight, aerodynamic, and engineered for better fuel economy which makes it easy to tow behind any vehicle. Millions of families use our enclosed cargo trailers to move every year. U-Haul has a large selection of enclosed trailers to rent in-town or one way, review our cargo trailer sizes and reserve a trailer rental online at HK Auto Group LLC!
Utility trailers are perfect for towing large or oversize cargo in Newark, NJ 07108. Many utility trailer rentals come equipped with a loading ramp for easy convenience. The utility trailer selection at HK Auto Group LLC provides an affordable solution for home improvement projects, furniture delivery and for towing recreational vehicles. Utility trailer rentals are also popular with businesses for deliveries and trade-show events. Utility trailers come in a wide range of sizes and styles so that any car can tow.
Moving cross-country with your vehicle on a car trailer is a smart way to save gas and eliminate miles of wear and tear on your vehicle. Our Tow Dolly is a low-cost option for towing front wheel drive vehicles, while auto transports are ideal for long distance moves. Both car haulers fit most sized vehicles in Newark, NJ and are also an economical alternative to calling a tow truck in the case of a break-down. Whether towing behind a U-Haul moving van or your own personal vehicle, you can rent a car hauler for both in-town and one way moves.
Motorcycle trailers in are lightweight, easy to tow and have an easy-access loading ramp. Each motorcycle trailer also comes equipped with an integrated chock for the front wheel and with heavy-duty tie-down rings to support even the heaviest of motorcycles. Reserve your motorcycle trailer rental in Newark, NJ online today!
Trailer and Towing Supplies
My conversations with U Hall ended with an approximately 60% discount; fortunately they took responsibility for their shortcomings. I have used U Hall for major moves within New Jersey and between different states as far as Virginia and have never had such a bad U Hall experience. The three star ranking is only possible due to their refund following not having a 15 foot truck where it was confirmed the truck would be, following waiting on hold with customer service for an hour by the Linden NJ U Hall before being asked if I could make it to Statin Island NY to pick up a truck there while I had moving help arranged through them arriving in just 45 minutes, following being given a 10 foot truck that I would now have to return to the same location rather than for a one way trip as was the case for my original confirmed order, following the truck having practically no gas in it and that the 10 foot truck was from a location Newark NJ that did not have furniture pads (because they had no reason to think I was coming and I must stress that the employees there were part of how U Hall was able to earn three stars; an exception to an otherwise nightmare rental), following a return to the original U Hall where they failed to have the truck for my confirmed order thinking they might at least have the furniture pads I had reserved which they did not have (If you are wondering why I drove the U Hall all the way back there instead of just calling; customer service at that location was consistently unhelpful first refusing to call customer service for me and then this time not picking up when I called to see if they had furniture pads. I guess they were just refusing to use the phone or help customers as a franchise policy?), and finally the discount followed U Hall charging me $664.79 instead of something less (due to the smaller truck with the inconvenience of a return trip I would have expected a modification) than the originally quoted $147 because my order had been switched to a local mileage price. I was charged for 585 miles of local driving in New Jersey (the entire state is about 200 miles tall) during a single day of rental while the truck I was using was part of an ongoing investigation for mileage and gas tank fraud by the previous driver. Despite this the company still allowed an obviously wrong bill to go out to a customer who had already significantly struggled without automatic modification due to that struggle and only corrected the billing error following multiple phone calls over days. I will consider that U Hall may be under unusual stressors due to the COVID-19 pandemic, however, I would expect adaptation to circumstances from any individual or company after seven months of dealing with a situation so this really does not explain the problems away. I will consider U Hall in the future (I was also promised a discounted rate for a future move which I still have not received and frankly, wanting the whole thing finished, I haven't followed up) because in the end, after great effort on my part, U Hall made things right (Final total charged $50.00); however; I will be cautious and certainly strongly consider other options first. Three stars because you should do the same.
The service was quick and prompt, the van was well equipped and maintained. I'm highly satisfied.
More accessibility for customers .
HK Auto Group is very reliable dealership. I used their U-Haul rental service a few times and I highly recommend it.
Everything ran smoothly.. Thank you.
You have pretty good service. There's no improvements needed for the next customer. I would recommend anyone to go to this location. Thank you.
The people were ver rude and had poor communication skills, before hiring these people you should teach them how to talk with people during a business transaction. The maintence of the truck was in poor condition with just enough gas to make it to the gas station. This was a very unpleasant experience and I will never rent from this location again.
My experience with U-Haul was pretty good. Only problem I had was the price. Y? well because in less than 2 minuets the price for the rental went up twice. it went from $814.00 to $$836 to $936.00 which i think was way to much for a move from NJ to VA which is only a 7 hour ride
The men at this UHaul were all efficient, they communicated well, and they used technology to communicate with me which is important to me. Keep up the good job!
You are really doing well.
Need bigger space! It was tight in there.
You need better location.
The gentleman who helped me was very nice, professional, and knowledgeable.
Customer Service was EXCELLENT
Very professional and kind.
I was charged$25.00 for cleaning the truck. When I got the truck it had a card board box and a shower curtain rod in the back. I was charged for the maintenance which is unfair to me.
The manager assisted me in every way possible , quick pickup and easily dropped off the key in the letter box. 5 star service.
The car drives very good and everything is perfect
Still waiting for balance of deposit to be refunded, don't feel it's fair to put deposit then have to wait for balance to be refunded back
Overall, not much to say, my truck was ready and clean, and my attendant was very professional, and thanked me for overfilling the gas from which level I took it from, really very courteous and professional, I had a blessed day from that rental location, receipt printed out, my pick up of the vehicle took about three minutes, and the whole experience was just wonderful, thank you for a great service !!
great communication skills, and ready smile. Nice place to have your trucks and vans picked up and drop off
Everything is great