1. I arrived to rent a uhaul and a dolly 2. I said four times “I’m moving a washer and dryer and I only need a truck and a dolly to move it quickly before 11 am because I already gave my keys to my office manager” I had my son with me and he too heard me repeatedly say it. Check the cameras! I said I need a dolly!!! I drive away in the truck and arrive at my house and there is no dolly. I called and they claim they didn’t hear me say I needed a dolly. They told me to rerun to get one and that means more money using miles and it’s a thirty minute drive so I would have lost my washer and dryer from being locked out as I stated I only had until 11am. I had to move the washer and dryer by lifting them and I BROKE MY FINGER! I turned the truck on to take them to my storage unit and the engine light came on which then caused me unnecessary stress. I want a full reimbursement. Seriously this is the worse experience I have ever had and when I returned the truck and told them I broke my fucking finger they were not sympathetic at all and just said “oh well we didn’t hear you say you need a dolly”. I literally walked in the door saying I’m in a hurry and I need to move a washer and dryer and I need a truck and a dolly. I explained everything and didn’t need to but I did and I said four time I need a dolly!!!!!.
JEANETTE S
Schwartzs Bait & Tackle
(U-Haul Neighborhood Dealer)
Services at this Location:
One-Way and In-Town® Rentals in Noblesville, IN 46060
U-Haul has the largest selection of in-town and one-way trucks and trailers available in your area. U-Haul offers an easy moving process when you rent a truck or trailer, which include: cargo and enclosed trailers, utility trailers, car trailers and motorcycle trailers. Combine your moving efforts by renting a truck and a trailer from U-Haul today.
Other U-Haul Services
Customer Reviews
- 4.5 Average Customer Rating
Let us know what you think.
Your valuable feedback will help us serve you better.
No improvement is needed! Great job!
STEVE M100% will recommend. So easy and love the later hours. Thank you.
Kennneth NThey told me the gas was full, I drove 27 miles and went to top the gas off. I let the pump run and it filled over 12 gallons. I ended up paying $40 in gas and they charged me an extra 10 dollars for driving 7 miles more than I actually drove. Make sure you look at the gas gauge when renting from this place.
Chris ZThe young men who helped me were so great. They were helpful, and kind and answered all of my silly questions without getting annoyed by me.
miranda c